The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background/IRC Summary:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life- changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IRC started operations in Cameroon in 2016 to respond to the increasing concerns for people affected by violence linked to Boko Haram, in the Far North of the country. Assistance to displaced populations extends across the Far North, notably Mayo Sava, Mayo Tsanaga and Logone & Chari, delivering lifesaving programming to increase access to water and improving hygiene practices in vulnerable displaced and host communities, cash programming to enable poor families to meet basic needs and improve food security, and protection programming, including meeting specific needs of women and girls. The Coordination office is located in Maroua, with field-based staff in Kousseri and a representation office in Yaoundé.

Following the increasing crisis in the North West and South West regions of Cameroon, the IRC expanded its operations into the South West region in August 2018. The IRC delivering lifesaving humanitarian assistance to internally displaced populations, with a field base in Buea.

Job Overview/Summary:

The Clients Responsiveness and Accountability (CRA) Officer reports to the MEAL Manager and supports field level implementation of CRA actions. 

S/he ensures that feedback mechanisms (both proactive and reactive) are established in consultation with the communities; regularly promoted through different media and clients’ feedback is regularly collected, analyzed and responded to in timely manner. 

S/he also ensures that CRA reports are regularly generated within the agreed frequency and results are presented regularly during project meetings to inform design and delivery of the project. Additionally, the CRA Officer conducts feedback sessions, FGDs and surveys to solicit clients’ feedback.

Major Responsibilities:

·        Update/Review the SOPs and Feedback Plans together with the MEAL Manager

·        Lead and coordinate processes to collect, review and respond to client feedback at
the field base level.

·  Set up feedback mechanisms to collect and respond to client feedback, both proactive and reactive (technological improvements to existing mechanisms), with support from M&E Officers.

·      Conduct regular FGDs and meetings with different stakeholders to solicit feedback on IRC's work.

·  During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.

·      Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings, project review meetings for analysis and decision making at the field base level.

Minimum Qualifications:

Requirements:

·         Bachelor's Degree in humanitarian assistance, social work, human. rights, international law, social science or related field, Postgraduate degree preferred. 

      Minimum of 2 years of experience in humanitarian contexts, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.

·          Extensive expertise in delivering accountability mechanisms, as well as capacity to support effective communication with communities (with a specific focus on empowering women, children, and marginalized groups).

·      Ability to package and communicate complex topics through written reports and
presentations.

·     Excellent facilitation skills, and strong understanding of how to safely and accurately collect feedback from all members of a community regardless of their age, gender, or other diversity factors.

·      Ability to handle multiple tasks; proven self-initiative and problem-solving abilities,

·       Good written and spoken English skills

·      Values diversity, sees it as a source of competitive strength

·      Good communication, presentation and interpersonal skills,

·     Excellent computer skills and competency in Word, Excel (data analysis and visualization), and PowerPoint, CommCare and PowerBI is a strong advantage.

Female candidates are highly encouraged to apply.

Deadline:  7 June 2025

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.