About This Role

  CAE, the leader in aviation training, is seeking a friendly, customer-oriented, and highly motivated individual for a Client Relationship Representative to join our Client Relationship Team onsite at our Training Center in Dallas, working Tuesday through Saturday.

The Client Relationship Team at CAE Dallas ensures Bombardier clients receive a personalized, seamless training experience. This team builds and maintains trusted relationships, supports the customer experience strategy, and identifies opportunities to enhance client satisfaction through strategic problem-solving.

We’re seeking a Client Relationship Representative who will deliver a smooth, confident journey for our clients—preparing them for the moments that matter.

Essential Duties & Responsibilities: 

Critical responsibilities 

Welcome and register clients at our training facility 

Answer and direct phone calls with professionalism and warmth 

Prepare client materials (badges, schedules, etc.) 

Ensure compliance with TSA and regulatory requirements during check-in  

Assist with client issues, schedule changes, and hospitality needs 

Support special events and entertainment arrangements for clients 

Collaborate with internal teams to ensure smooth operations 

Manages all aspects of customer training experience 

Contacts clients for pre-training introduction 

Provides executive level support to clients during their training event 

Assists with troubleshooting and provides necessary training materials 

Ensure classroom is properly set up and materials are available 

Work with third-party suppliers to support client needs 

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Requirements:

Educational Background 

​​Vocational or technical degree​ 

Job-Related Experience ​​2 to 4 years​ in customer service or hospitality

 Fluency in Spanish (written and verbal) preferred 

Excellent communication and interpersonal skills

Ability to multitask and remain calm under pressure

Working Conditions 

Any undesirable conditions exposed to in the course of duties 

Fast-paced aviation training facility with frequent interaction with students, instructors, and staff. 

Primarily indoor office environment with occasional exposure to hangar or flight line areas. 

Physical Effort 

Any physical demands required by the job 

Ability to sit, stand, and walk for extended periods. 

Must be able to lift up to 25 pounds occasionally (e.g., moving training materials or supplies). 

Manual dexterity for computer and phone use. 

Clear speech and hearing for effective communication. 

Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other  characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.