Client Relationship Manager (2025-3172) job in Cincinnati, OH **Location:** Cincinnati, OH **Role Type:** Operations **JOB SUMMARY** The Client Relationship Manager (CRM) position is within Prolink’s Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s). **RESPONSIBILITIES** ● Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction ● Retain and grow volume within existing accounts ● Provide support to set fulfillment team goals ● Perform simple financial calculations and implement simple cost-saving strategies ● Seek support to conduct basic competitor research and analysis ● Coordinate client QBRs and internal client meetings ● Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics ● Perform other related duties as assigned **REQUIREMENTS** ● Willing and able to travel as needed ● 2+ years of experience in staffing industry ● Knowledge of staffing industry business models and trends ● Basic understanding of financial management, workforce solutions, and data-driven decision-making ● Excellent communication, relationship building, and customer service skills ● Able to learn new concepts and effectively apply them ● Able to work with others to solve problems ● Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment ● Able to use a variety of business or technical programs to complete tasks ● High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values **PREFERENCES** ● Sales or account management experience ● Familiarity with vendor management and applicant tracking systems Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration. Internal Job ID: 296 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law. EEO Employer/Vet/Disabled