Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofClient Relationship Management - Support.

Principal responsibilities

Impact on Business

To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.

Customers / Stakeholders

Interfacing with wide variety of teams like SAFCA, middle office, Credit services, WMR, GLCM, GTRF etc. daily with solution-oriented mindset to overcome bottlenecks.Develop and maintain excellent professional relationship with all stakeholders.To act as one-stop shop to guide RM in holistic approach and revert with solution.

Technical Skills Teamwork

Act as a knowledge hub to the RSOs / RMs and management alike; with proven ability to resolve queries.Use the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language. Share knowledge and information to help build technical competence across the function.Could additionally be responsible for providing training and help to develop a team of global professionals.

Operational Effectiveness Control

To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change. To act as an escalation, point regarding service or operational control issues and assist in identifying and progressing improvements. Serve as an SME and SPOC to the Business to facilitate Projects, Process Improvement, and reengineering efforts.

Management of Risk

Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.