POSITION SUMMARY: ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team. ESSENTIAL DUTIES & RESPONSIBILITIES: + Produces high quality deliverables for clients to meet deadlines. + Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management). + Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.). + Ensure that all equipment is properly maintained and upgraded.\ + Recommend new acquisitions that will increase productivity. + Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs. + Escalates all open helpdesk tickets daily. + Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events. + Reviews and keep the Client Relations Operations Manuals updated. + Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns. + Manages inventory and organize supplies. EDUCATION, EXPERIENCE & SKILLS REQUIRED: + High School Diploma, bachelor's preferred + At least 2 years related to print experience is a plus + Knowledge of equipment and production materials. + Demonstrated leadership to motivate and monitor the progress of all employees. + Superior customer service ability and experience working with customers both over the phone and in person. + Ability to speak knowledgeably about department capability and company to potential and existing clients. + Highly developed organizational skills. + Ability to handle multiple tasks while maintaining focus. + Ability to troubleshoot software/hardware problems. + Ability to communicate effectively with employees when delegating work and explaining procedures and processes.