Job Description

Are You Ready to Make an Impact at RSSL? 
 

Join Our Mission to Transform Lives Through Science, Innovation and Collaboration 
 

At Reading Scientific Services Ltd (RSSL), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, Mondelez International. RSSL is dedicated to delivering world-class scientific solutions and outstanding customer service.  
 

Recognised for our excellence, we were awarded CRO of the Year at the 2023 OBN Awards, adding to our previous accolades Employer of the Year, Enlightened Employer and Women in Business. 
 

If you are passionate about driving innovation and making a real impact, RSSL is the place for you! 

Purpose:
As the Client Programme Executive you will be responsible for ensuring flawless and smoothly executed pharmaceutical analytical testing programs according to defined timelines and cost. In this ‘hands on’ role, the Client Programme Executive is the key interface between the Customer, Commercial and Operations. The role will manage performance of multiple clients across the United Kingdom, focusing on clients where hands on interaction with project management will provide operational benefits and where there are opportunities to increase the numbers of samples and thus sales coming into RSSL. The role reports to the Client Programme Manager (CPM)

Primary Accountabilities / Responsibilities:

Lead project execution for incoming work from predetermined UK clients, with accountability for project initiation, planning, execution and control (cost, time, quality and risk)  

Regular and potentially routine travel within the UK (to client sites) and regular travel to the RSSL laboratories  

Understand Customer needs and commit to project scope and timelines. Secure agreement to the plan from the Laboratories involved and the Customer before work commences.  Ensure Sample Reception and the Laboratories have all the information required to be able to undertake the work with minimal administration.

Manage clients to ensure they deliver samples in line with the pre-agreed principles. 

Secure required resources and capacity commitments and obtain buy-in of all relevant stakeholders for planned and un-planned work where clients require PRS or quicker turnrounds 

Build relationships with pre-determined clients to seek out further work opportunities.  Engage with Commercial to build powerful teamwork to maximise incoming work opportunities 

Network at Pharma events and Science hubs to build relationships and trust.

Liaise with Commercial and operations to maximise our opportunities to bring in additional work 

Prioritise and re-priortise work where capacity limits are exceeded or laboratory performance is outside of agreed SLAs.  Communicate and gain agreement  with clients and laboratories to re-set expectations.  Manage priorities to ensure minimal missed SLAs, loss of brand image and financial cost to the business. 

Monitor, review and be hands on with samples received to ensure work is completed within all laboratories (and sub-contractors) to the agreed SLAs.  Identify potential and actual bottlenecks and be proactive in driving solutions to maintain performance in line with the agreed SLAs 

Monitor, review and communicate all client SLAs to the CPM. Provide feedback on performance in the moment for time critical work 

Clear communication of the SLA’s prior to samples arriving and delivering monthly SLA performance to the business and client.  Deep dive and feedback on missed SLAs to drive a continuous improvement culture 

Conduct internal and external meetings to ensure that all stakeholders and the customer are working in accordance with agreed to Project Plans and SLAs. 

Effective Internal and external communication of project status and risks ensuring stakeholders accountability and awareness.  

Timely escalation of critical project issues to the CPM

Knowledge, Skills, Experience and Language Requirements:

Educated to degree or professional qualification standard within pharmaceutical Industry with GMP understanding 

Hands on experience with LIMS and laboratory reporting tools 

Proven communication and negotiation skills  

Intermediate level for MS Office (Word, Excel and PowerPoint

Solid analytical skills with the ability to create reports and conduct performance analyses that support the delivery of business SLAs 

Proven record of strong project management skills including ability to successfully build and finish discrete projects within pre-agreed parameters. Ability to maintain calmness whilst multi-tasking with several stakeholders and re-prioritise in changing environments

Good communication and presentation skills with ability to adapt personal style to colleagues preferences and translate the departmental impacts to all levels of the business. 

Process Management – ensure all activities (both directly and indirectly) are delivered in-line with MDLZ policies and practices and actively promote good practice 

Informing– keeps stakeholders and key partners updated 

Peer Relationships - Collaborative style with ability to build partnerships both internally and externally, quickly finding common ground and solve problems for the good of all. 

Few years experience in a GMP laboratory management or team leader or technical role 

Project Management experience 

Understanding and working to Client legal contracts  

Direct Client experience  

Fluent in English 

More about this role

In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including:

Opportunities to learn and develop

Performance Related Bonus scheme

Contributory pension (between 8% to 11% employer contribution)

Life assurance

27 days holiday allowance (possibility to buy 5 extra days) + bank holidays

Employee Assistance Programme (EAP)

A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc).

No Relocation support availableBusiness Unit Summary

Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration.

Curious about us and want to learn more?

Please explore:  Website   YouTube   LinkedIn   Glassdoor

RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#RSSL

Job Type

Regular

Commercial RSSL

Science & Engineering