Job details

Work Location

Anywhere in the US and/or Remote

State / Region / Province

Anywhere in the US and/or Remote

Country

USA

Domain

Global Markets

Interest Group

Infosys Limited

Skills

Domain|Sales|Sales Execution

Company

ITL USA

Requisition ID

137824BR

Job description

Infosys is seeking a Manager of Client Services. The Manager-Client Services (MCS) is responsible for all client interfaces within the assigned account scope. The MCS works together with their manager (Senior MCS/Group MCS) to build an account plan and is responsible for client management based on the account plan. Usually, the MCS handles a single account or part of a large account with a P&L of $30MM to $40MM.

Role Description:
• Client relationship management and business development: manage client relationships, build a portfolio up to $30-40M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

AI strategy & evangelism:Proven ability to articulate value of AI in business terms to business and technical audience of manufacturing industry Strong understanding of AI trends, technologies and use cases e.g. predictive maintenance, quality inspection, supply chain optimization etcExperience designing or supporting AI go to market strategies targeted at manufacturing sector
Client engagement and opportunity developmentSkilled at orchestrating cross functional teams to shape, position and close AI opportunities Lead the opportunity development process from the front including leading client traction, developing and guiding development of sales collateral, managing proposals & oralsExperience in conducing AI-focused discovery sessions and innovation workshops with senior client stakeholdersStrong storytelling and pitching ability to present AI solutions and services to CXOsAbility to translate client pain points into compelling AI use cases and proposals leveraging Infosys solutions and capabilities
Consulting project delivery:Hands-on experience as a lead or a team member delivering AI consulting projects including scope like AI strategy, opportunity assessment and roadmap developmentFamiliarity with AI/ML solution lifecycle from use case identification to prototyping, deployment and scaling
Industry knowledge:Deep understanding of manufacturing industry processes, KPIs and pain points Exposure to or experience with AI use case domains like computer vision, NLP, time-series analysis or industrial IO analytics
Collaboration & influenceStrong stakeholder management skills across internal sales, domain and technical teams Ability to coach and mentor account teams and clients on AI concepts and adoption strategies Comfortable navigating matrixed environments and influencing in situations without direct authority

About Infosys Manufacturing:
Infosys partners with industrial manufacturers to create an integrated manufacturing ecosystem that reinforces core strengths. We help manufacturing enterprises adopt advanced tools to navigate the complexities of IT-OT (Operational Technology) integration as well as innovation at a product, process and business level.
To learn more about Infosys and see our ideas in action please visit us at www.infosys.com

Required Qualifications:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the Media and Entertainment industry/vertical
• Track record of interacting and building relationship with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

Estimated annual compensation range for candidate based in the below location will be $128000 to $250000
CA / CO / IL / MD / MN / NJ / NY / WA
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.