Location: Copenhagen
Company: Mercer
About Our Team
At Mercer Marsh Benefits (MMB), our Global Benefits Management (GBM) practice helps multinational organizations manage their insured employee benefits more effectively across the world. Our global GBM solution provides everything clients need—from local broking renewals to global coordination, technology, governance, and strategic consulting.
What You Can Expect
As a Client Manager – Global Benefits Management (GBM), you will oversee or support (depending on client size and complexity) the global or regional relationship for a portfolio of multinational clients. You will be responsible for ensuring delivery against their strategic and tactical goals, focusing on retention, growth, and promoting the MMB value proposition globally.
What’s in It for You
• Join a truly global organization with excellent career development opportunities
• Be part of a fast-growing and dynamic international team
• Collaborate with great colleagues across multiple European locations
• Benefit from flexible working arrangements and a competitive salary
• Access comprehensive benefits programs and wellbeing support
We Will Count on You To
• Oversee the implementation and ongoing management of small to medium-sized GBM clients, ensuring high levels of client satisfaction (in collaboration with the implementation team)
• Provide operational and analytical support for large, complex GBM accounts
• Support clients in monitoring their global employee benefit programs by delivering aggregated reporting, enabling governance and consistency aligned with their objectives
• Implement and manage global benefits strategies including renewals, pooling, captives, and global insurance programs, in coordination with the specialist Risk Financing Team
• Provide coaching and ongoing support to Client Service Managers and local MMB teams to ensure a unified understanding of client needs
• Contribute to GBM coordination and support training and development for Client Service Managers
• Ensure clients receive timely updates and reporting
• Maintain up-to-date records in policy tracking and inventory platforms
• Collaborate proactively with internal client teams to ensure consistent service delivery, fulfillment of commitments, and a strong team culture based on shared responsibility
• Identify and drive process improvements to enhance client satisfaction and support GBM growth
• Manage escalations at the local and regional level, using JIRA to track and resolve issues while encouraging adoption of JIRA within MMB teams and among Client Service Managers
What You Need to Have
• Relevant experience, ideally in a similar role within a large, complex global organization
• Strong organizational and coordination skills
• Ability to consult on, analyze, and communicate around insured employee benefits
• Proven client focus and experience in client-facing roles
• Excellent written and verbal communication skills
• Strong analytical, planning, and interpersonal skills
• Ability to prioritize and manage multiple tasks in a demanding environment
What Makes You Stand Out
• Experience in international employee benefits or global benefits management
Please submit your CV in English.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.