Education
University/College education or equivalent combination of education and experience.

Experience
•    Experience within a customer service environment.
•    Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset.
•    Ability to multi-task; talk on the phone and take notes on the computer. 
•    Experience within a healthcare environment preferred.
•    Ability to work under pressure. 
•    Ability to work independently within a team environment.
•    Exceptional interpersonal and communication skills. Must be compassionate and caring.

Other Skills and Abilities
Ability to handle difficult situations in an objective consistent format, ability to work independently and as part of a team; excellent telephone communication skills and commitment to continual learning; above average communication and problem solving skills.