Job Description

Hello Future Client Experience Ambassador for FNB nav

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationshipAssisting customers on inbound, Care, SecureChat and OutboundSupporting multiple teams within NAV including Instant Accounting Solutions and NAV MarketplaceMust be able to navigate between different systems Accounting background / qualification will be an advantageExtensive experience in a client facing role

You will be responsible for:

Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsEstablish relationships with relevant individuals and departments to deliver on work expectationsAdhere to relevant service level agreements to build trust in the relationshipInvestigate new ways to optimise processesFlag opportunities to migrate to platform and supports the use of technology in process and system improvementsDraw on knowledge and experience to identify and develop solutions that lead to improved service delivery and qualityExecute own work in accordance with the organisational values and code of ethicsComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolutionIdentify and escalate risk as normal part of workProduce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standardsWork with enhanced processes and procedures to maintain operational efficienciesDeliver work in an accurate manner to ensure consistent resultsDraw on knowledge and experience to identify and develop solutions that leads to improved service delivery and qualityAdhere to quality standards, turnaround times and Company policies and proceduresComplete relevant administration, reporting and updating of information accurately and on timeProvide timeous reports on operations, performance and audit findingsReport on transactional activity progression within set guidelines to provide timely information for decision making in area of accountabilitySeek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gapsCreate own personal development plan and review plan with team leader or managerUnderstand which competencies and skills are required to be mastered to ensure personal development and performanceKeep abreast of learning opportunities, changing products and trends

What you will need:

3+ years' experience in a client facing role

We can be a match if you can:

Strong communication and interpersonal skills.Able to work under pressureGood stakeholder engagement

You will have access to:

Opportunities to network and collaborate.Challenging Work.Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

27/08/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.