The Client Disputes Analyst is responsible for providing high-quality support to Branches, the Client Care Center, Deposit Operations, Payment Operations, and other internal departments to best support the Company’s business goals and service level expectations. Each department member may have an emphasis in one or more specific areas of service; however, cross-training in multiple functional areas is expected.
Along with the key functions listed below, this position is expected to uphold the value that WaFd Bank places on Simply Being Nice when servicing our co-workers and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Research and process client dispute claims for transactions including:WaFd Bank and non-WaFd Bank ATM transactionsDebit cardholder disputesZelle and Bill Pay transactionsInternal and online banking transfersChecks, wires, and ACH transactionsIn-branch unauthorized transactionsAssist branches with general fraud and dispute inquiriesInvestigate and resolve WaFd ATM malfunctionsReconcile multiple general ledger accounts related to the dispute processRespond to internal and external client inquiries with accuracy, efficiency, and professionalismAnswer phone calls and emails in a courteous, respectful, and timely mannerCollaborate with colleagues and departments with a high level of professionalism and attentivenessPerform tasks in compliance with applicable state and federal regulationsParticipate in ongoing training and development through self-study, computer-based learning, and instructor-led sessionsMaintain up-to-date knowledge of bank policies, procedures, and regulatory requirementsAdherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.Maintain regular, consistent, and punctual attendance unless otherwise approvedMay require occasional evening or weekend work depending on department needs Qualifications
Education and Experience
Position requires a High school diploma, or approved equivalent.Preferred 1-2 years of experience in banking or the financial services industryKnowledge, Skills, and Abilities
Working knowledge of deposit accountsMust have excellent written and verbal communication skills, effective analytical skills, and organizational skills.Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.Knowledge of Reg E, Reg CC, UCC, Nacha rules and the dispute process is preferred.Demonstrated experience with Microsoft Office – Excel, Word and electronic communication systems. BenefitsAt WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidaysHealth insuranceStock optionsBonus programsGenerous 7% 401(k) employer matching*Paid Parental LeaveLife and AD&D insuranceLong-term disabilityTuition ReimbursementEmployee assistance programsPre-tax health and dependent-care spending plansWaFd Bank Benefits Summary - Click here for more information
EEO StatementWe are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375
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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EEO Policy Statement - WaFd Bank
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Requisition Post Information* : Posted Date 7/21/2025 Options Apply for this job onlineApply via your Mobile deviceShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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