Position Summary:

As a Client Data Manager III, you will be responsible for planning, organizing and overseeing activities and staff for Custody Services. You will work within stringent time constraints and in a high volume, dynamic environment. You will recommend and implement specific procedures in an effort to maximum effectiveness and efficiency of processes; establish operational policies and budgets; ensure adherence to applicable agency guidelines; and make timely recommendations for production/service improvements. 

 

Job Responsibilities:

Responsible for managing a major department within Custody Services, including the implementation of operational policies and plans.Recommend and implement enhancements to improve effectiveness and efficiency of services and systems.Manage resources and operating expenses. Resolve escalated complex customer issues.Manage, coordinate, and direct the operations of up to 15 employees. Manage and direct overall team activities and monitor progress.Define and measure performance standards, staff development as well as building and maintaining a positive work environment.Prepare annual performance appraisals, monthly feedback sessions, continuous development plans, and communicate to staff.Adherence to policies and procedures, while seeking opportunities to improve processes and operating efficiency.Build collaborative internal and external relationships. Leverage tools to track and maximize team performance.Develop strategic plans to facilitate meeting long-term goals and future investment planning. Proactively identify hidden problems and patterns in data and use these insights to drive improvements to processes.Strong analytical skills to assess process needs and identify opportunities for optimization.Analyze existing business processes to identify areas for improvement and automation.

Required Qualifications, Capabilities, and Skills:

Proven people management skills to include setting objectives, providing performance feedback, evaluating and rewarding performancePlanning and budget management skillsStrong technical aptitude and analytical skillsIndependent decision makingAbility to find creative solutions for complex issuesAble to meet deadlines and multi-task and Ability to build high performing teamsProven interpersonal and team-oriented skillsAbility to handle employee and peer situations with professionalism and tactMust have exceptional communication skills with ability to communicate with all levels of management and staffAbility to communicate effectively, build and maintain rapport with customers, peers, third parties, investors, colleagues, and other departmentsAbility to motivate, develop and retain talent and Ability to learn and explain detailed processes

Preferred Qualifications, Capabilities, and Skills:

5-10 years prior supervisory experience required.Strong PC skills, including Microsoft Office Suite.Strong knowledge of collateral tracking and image repository systems.