Client Coordinator – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Coordinator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Coordinator on the Employee Health & Benefits team, you’ll:

Develop effective business relationships with assigned clients in conjunction with Client Manager and producers through in-person visits, telephone and electronic contact at multiple levels within client organization.Assist in marketing and implementation of new and existing small group business; coordinate internal/external resources, communications and meetings.Create, edit or order and print/collate employee communication materials.Add/Term/Change employee enrollments, ID cards, claim issuesAct as a primary contact for day-to-day service issues and other inquiries for assigned clients; act as liaison between clients and vendors/carriers to resolve issues and identify process improvement opportunities.Assist Client Manager in the review of internal compliance and client disclosure requirements, external vendor/carrier contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.Update and Maintain Agency Database systems and files.Continue to develop understanding of health & welfare benefit products, services, technical tools, and vendor/carrier markets.  Demonstrate an ability to prioritize work, work efficiently and accuratelyMaintain effective working relationships with team members, carriers and clients.Ensure confidentiality of information acquired.Consistently strive to make a positive contribution to customer satisfaction.Deliver professional client service for new and renewal business.Adherence to all aspects of the agency’s guidelines and procedures.All other duties as assigned.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

High school diploma or general education degree; some college or higher education preferred.Preferred 2 years’ experience in the welfare benefits plan industry working for an employer, insurer/administrator, consultant, or broker.Life & Health/Accident License.Utilize problem solving skills in order to develop successful solutions.Ability to navigate through relationships and relate to various levels within the client audience along with the ability to effectively address client expectations.Demonstrated ability to work under pressure to meet deadlines and adapt to changing needs in a high production environment.Proven ability to follow through on and successfully execute tasks while adhering to specified quality standards.Advanced knowledge of software applications commonly used on personal computers, such as Microsoft Office applications. Excellent written, verbal and presentation skills are required.Ability to operate standard office equipment.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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