**The Blue Box.** Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand. A rare opportunity has arisen for a skilled and qualified individual to join our Client Care Center team as a Manager for a 12 month maternity cover. As the CCC Manager, you will be based at our Sydney CBD Head Office and reporting directly to the Omnichannel Director. **Since 1837. Join the Legacy.** As our Digital & Omnichannel business continue to grow, we are offering a rare opportunity for a client experience leader who is striving for a career in innovation and excellence. The Client Care Center is an internal team that collaborates cross-functionally with functional departments and stores to ensure a 360-degree Omnichannel client experience. Based at our Sydney Head office and reporting to the Director, Digital Commerce & Omnichannel, this role will put clients at the center of the business by leading a team of 20 Client Care Advisors who will be the first line for all contact for eCommerce and Retail clients. It's the fastest growing team at Tiffany with a triple digits growth! This role is accountable for the daily performance of the Client Care Center ensuring operational luxury excellence and the coaching of a high performing team to ensure the achievement of sales & service targets. Your responsibilities: + Develop a strong multimodal (telephone, live chat and email) business to deliver the annual sales plan & service KPIs. + Provide coaching and leadership to a high performing team motivating them to provide the best level of service to our clients. + Identify new opportunities to improve business performance, create increasingly personalized services and ultimately bring new revenue for the business. + Plan, review and analyze business needs, productivity and KPIs and provide business insights to create work plans that meet the changing needs of our clients. + Strong ability to develop cross-functional relationships in fast-paced environment. **A career with Tiffany? Say Yes.** To be successful in this role, you will: + Have strong business acumen with over 5 years of experience in retail, hospitality, call center or multimodal (telephone, live chat and e-mail) environment. + Demonstrate strong people management and coaching skills with the ability to lead and motivate a large team. + Be methodical, efficient and able to multi-task with solid organizational and time-management skills. + Be proactive and able to show initiative to think outside the box and develop innovative solutions. + Have flexible working availability, including evenings and weekends. Why Tiffany? + Generous salary package, employee merchandise benefits and many more + Great learning and development opportunities + Join the largest luxury conglomerate in the world: LVMH! + Flexible working policy + Collaborative work environment in our luxury offices in the heart of Sydney. **This is just the beginning!** **Job Identification** : 61612 **Job Category:** : Marketing **Assignment Category** : Temporary Full-time **Remote Positions** : No **Professional Experience** : Minimum 3 Years Equal Opportunity Employer