**Introduction** **Your role and responsibilities** As a Client Availability Leader you will provide a pro-active approach assisting your client to improve its IT availability and you will support the client to construct collaboration between the client, IBM delivery team, vendors, and subcontractor organizations. You will be a dedicated and named trusted technical advisor and consultant to your Client. As a Client Availability Leader you will provide account leadership to the IBM service delivery team to meet contract deliverables. You will manage schedule and service deliverables as they relate to the delivery organization and the IT availability of your client. You will support service delivery quality and you will be responsible for tracking and reporting service level agreements/objectives (SLAs / SLOs) of existing IBM maintenance contracts at your client. As a CAL you will be part of the German TLS Delivery Duty Manager System and will need to be willing to be on call duty 6-7 weeks per year. **Required technical and professional expertise** 5-10 Years in-depth technical experience in supporting client IT einvironment 5-10 Years in-depth technical education and experience in at least one of the following skill areas (IBM Power Systems, IBM z Systems, IBM Storage, Solutions) 3-5 Years in-depth knowledge in supporting an IBM Systems Platform or MVS 3-5 Years managing different client emergencies and crisis situations 3-5 years communcation skill with higherlevel management in complex client situations broad client and industry inside ITIL Experience fluent English, German 3-5 Years expertice in teamleadership (different, non local, heterogenuouse) IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.