**GET TO KNOW ALORICA** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Provides senior leader direction in the design and development of the client management strategy within assigned account(s). Recognized as an expert, overseeing large accounts **JOB RESPONSIBILITIES** • Expand business footprint with existing clients. • Align Company short- and long-term strategies with client to maintain and expand revenue. • Interprets internal/external business challenges as well as regulatory issues to recommend improvements to products, processes or services. • Builds client confidence by creating authentic relationships and anticipating needs through knowledge of client organization and Alorica's suite of offerings • Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business. • Consistently engages with broader company to ensure complete achievement of results. • Consistently makes business decisions to improve client relationship based both on current understanding of business model, processes, practices, systems and support resources as well as provides a strategic view of go-forward practices and plans. • Provide leadership and support in crafting client proposals as well as oversee all contract renewals and negotiations. • Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals. • Meet with sales leadership to craft personal development strategy on a regular basis. • Communicates regularly with client and internal partners to ensure alignment • Influences clients, internal partners and other parties through clear, concise and articulate communication. • Responsible for respective client's overall performance and for motivating team to exceed goals and objectives. **JOB FUNTIONS** • Client Solutions Management • Progress Reporting **JOB REQUIREMENTS** **Minimum Education and Experience:** • Bachelor’s Degree or equivalent in relevant work experience. • 7+ years of client management and/or combination of client management and call center operations experience required. **Knowledge, Skills and Abilities:** • Proven track record in solutions-based relationships and demonstrated creativity in analyzing and identifying solutions. • Industry knowledge of interaction centers and specific business verticals. • Ability to work in partnership with all levels of the organization and client management. • Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and organize work in a multi-tasked environment. • Exceptional interpersonal, written, and oral communication/presentation skills. • Ability to prioritize and organize work in a multitasked environment. • Ability to adapt to a flexible schedule. • Ability to maintain the highest level of confidentiality. • Occasional travel domestically and/or internationally (20-30%) **Technical/Functional Competencies** • Proficient in the use of standard software, hardware & technology of work unit • Proficient personal computer skills including Microsoft Office. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. **Equal Opportunity Employer - Veterans/Disabled**