Job Description:

Job Title: Client Access Representative 

Location: Springfield, MO 

Department: Client Access 

Employment Type: Full Time 

Job Summary: 
We are seeking a dedicated, compassionate, and highly skilled healthcare professional to join our team as a Client Access Representative.  Our Client Access Representatives are dedicated professionals whose primary focus is to ensure that every client’s experience with us is seamless, effortless, and enjoyable. We are looking for individuals who are passionate about building genuine connections with customers and who take the time to understand their unique needs, goals, and challenges. Whether clients are new or returning, our representatives will guide them to the right solutions. 

Our Client Access Representative team provides personalized attention, expert knowledge, proactive problem-solving, seamless onboarding, and relationship building to facilitate smooth interactions between clients and our organization. They play a crucial role in streamlining processes, addressing concerns, and fostering enduring partnerships. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests to appropriate teams. 
• Stay updated on company products and services to effectively communicate benefits, features, and usage to clients. 
 
• Build and nurture long-lasting relationships with clients, maintaining open lines of communication to ensure satisfaction. 
• Address client complaints promptly and professionally, escalating unresolved issues to management if necessary. 
• Identify opportunities to streamline internal procedures, enhancing overall efficiency and client experiences. 
• Gather valuable insights from clients regarding their experiences, relaying suggestions for improvement to internal teams. 
• Work closely with cross-functional departments (e.g., marketing, engineering) to align on client expectations and project progress. 
• Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities. 
• Stay current with industry developments and best practices, educating both clients and colleagues accordingly. 

Education, Experience, and/or Credential Qualifications: 
• High School Diploma or GED 
• Proven experience as a front desk representative, or relevant position 
• Familiarity with office machines 
• Knowledge of Microsoft Office 
• Strong communication and people skills 
• Good organization and multitasking abilities 

Additional Qualifications: 
• A valid driver's license and a reliable vehicle. 
• Strong communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Flexibility and adaptability in a fast-paced environment. 
• Compassion, empathy, and a genuine desire to help others. 

Keywords: Client Access, Customer Service, Healthcare, Communication Skills, Problem Solving, Relationship Management, Onboarding, Front Desk, Administrative Support, Teamwork 

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.