Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering questions, providing funeral and cremation information and other related topics, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations. **JOB** **RESPONSIBILITIES** + Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors. + Participation in Interment Verification Process + Communicates client family needs promptly and accurately to the team + Creates a sense of concern and empathy with client family members + If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution + This is not intended to be an all-inclusive list of the essential functions or duties related to this job **MINIMUM** **Requirements** + 2+ years’ administrative experience + Proficiency in MS Office environment, including MS Word and MS Excel + Professional telephone mannerism and commitment to excellence in customer service + Strong organization skills and ability to prioritize workload + Strong initiative and ability to work well under limited supervision + Excellent communication and interpersonal skills, both written and verbal + Ability to work well in a team environment + Ability to troubleshoot problems and meet deadlines and + Fluency in English, both written and spoken. **Work CONDITIONS** **Work Environment** + Work indoors during all seasons and weather conditions + Comply with Field dress code policy **Work Postures** + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Lifting, pushing, pulling up to 25 pounds **Work Hours** + Working beyond “standard” hours as the need arises + Shifts are from 8:00 am to 4:30 pm.40 hours, Monday to Friday in person. **Pay** + $20.23/hr during probation and $26.83/hr after probation edsn (After 3 months/90 days) Postal Code: V5G 3M1 Category (Portal Searching): Operations Job Location: CA-BC - Burnaby Job Profile ID: U00215 Time Type: Full time Location Name: Forest Lawn Funeral Home