If you want to be part of an integral and progressive industry, consider a position with the industry leader: C. H. Robinson. This individual will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers of C. H. Robinson. The position requires the individual to work with a number of different C. H. Robinson network offices to assist in the resolution of claims that have been filed or amicably resolve situations in which product is damaged during transit.

This position will begin with in-office training each day, transitioning to a hybrid schedule with one in-office day per week.

Acts as liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents.

Processes new claims and disseminates the claims to the appropriate insurance carrier.

Monitor and respond professionally and with a customer service mindset to email and voicemail

Ability to help resolve daily problems that arise and bring the issue to a resolution.

Identifies exposures to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials.

Assist customers in making arrangements with carrier to return goods and schedule inspections. This involved coordination and communications with management, employees and agents.

Ability to build a working relationship with customers, carrier, insurance companies and the office network.

Responsible to maintain excellent task maintenance in order to have proper follow up on each claim.

Required Qualifications:

High School diploma or GED equivalent required, Associates degree or higher preferred

Strong problem solving and decision making abilities

Quick learner who is successful at multi-tasking

Team player who can also produce independent results

Possesses strong detail orientation

Strong customer service focus

Solutions focus mindset as this role will be providing answers to the CH Robinson network, customers and carriers on assigned cargo claims portfolio

Transportation background is a plus

Preferred Qualifications:

Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.