Claims Officer/Chargé de traitement des litiges F/H Company : Safran Cabin Job field : Customer services and support Location : Colomiers , Occitanie , France Contract type : Fixed Term contract Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Administrative staff Spoken language(s) : English Fluent \# 2025-161962 Apply with one click Any questions ? **Job Description** Collecter et garantir la prise en charge des litiges (gestion documentaire et/ou administrative) dans le respect des délais impartis. Contribuer en assurant une communication positive et proactive à satisfaire au mieux les clients. S'assurer que les demandes clients sont traitées au bon niveau de qualité et à l'heure, et que nos réponses donnent satisfaction aux clients. **Job Requirements** Respect des engagements, orientation clients, conduite autonome d'une activité au quotidien, sens de l'organisation et des responsabilités Bonne capacité d'analyse. Relations interpersonnelles. Ecoute active **But what else? (advantages, specific features, etc.)** Flexibilité gestion du stress heure sup **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience. Because we are convinced that each talent counts, we value and encourage applications from people with disabilities for our job opportunities. **Locate your future workplace** 12 Avenue Jean Mermoz31770 Colomiers Occitanie France Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.