**Description** **The Best Teams are Created and Maintained Here.** At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for a Quality Assurance Analyst. Can you picture yourself here? **Hybrid Schedule:** 4 Days Onsite in Blue Bell, PA No Agency Resumes At This Time **Job Summary** + The Claims Manager is a key leader in the Risk Management team, responsible for overseeing all claims-related activities across Auto Liability, Workers’ Compensation, and General Liability. This position manages a team of claims professionals, providing strategic oversight, TPA performance management, process improvement leadership, and claims outcome optimization. The role requires proven expertise in large deductible programs, high-volume claims management, complex and litigated claims, and workers’ compensation enhancements. The Claims Manager serves as a subject matter expert and change agent, ensuring BrightView achieves strong financial results while fostering positive experiences for employees. **Duties and Responsibilities:** + Lead, mentor, and develop a team of six claims professionals, establishing performance goals and accountability measures + Oversee the end-to-end claims process for Auto, Workers’ Compensation, and General Liability claims, with a focus on large claim volumes and consistent quality + Monitor and guide Third-Party Administrator (TPA) performance, ensuring alignment with BrightView’s standards and cost-effectiveness + Provide expert oversight of large, complex, and litigated claims, including strategy development, reserving, and settlement approvals + Support communication and reporting with excess insurers on significant or catastrophic claims + Analyze claim trends and loss drivers to identify opportunities to improve outcomes and reduce claim frequency/severity + Develop and refine claim intake and reporting processes for field employees, improving accuracy, timeliness, and ease of use + Implement and manage change initiatives to strengthen claims oversight, efficiency, and employee outcomes + Collaborate with legal, brokers, operations, HR, and external vendors to support claim resolution and risk mitigation strategies + Ensure reserve adequacy and data integrity throughout claim lifecycles; prepare and deliver regular reporting to stakeholders + Build and maintain strong relationships with TPAs, defense counsel, brokers, and internal departments + Oversee vendor performance, including attorneys, investigators, and medical professionals, to ensure quality and cost-effectiveness **Education and Experience:** + Bachelor’s degree in Business, Risk Management, or related field; Juris Doctor preferred. + Minimum 5 years of claims management experience, including Auto, GL, and Workers’ Compensation + Prior Management experience overseeing a claims team + Experience in construction, landscaping, or related industries + Demonstrated expertise in large deductible programs, high-volume claim handling, complex/litigated claims, and TPA oversight + Proven record of improving workers’ compensation claim outcomes for employees + Strong background in change management and process improvement, including improving field-level claim intake processes + Excellent communication and leadership skills + Advanced organizational and analytical capabilities with strong attention to detail. + Bilingual (Spanish) **Physical Demands/Requirements:** + Constant operation of a computer and other office productivity machinery, such as a calculator, photocopier, and computer printer + Position is sedentary; must be able to remain in a stationary position for a majority of the time + Operates in an office environment and requires in-person presence **Work Environment:** + Work is conducted in a professional office environment, with a collaborative and dynamic team setting, and requires in-person presence **_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._** **_This job description is subject to change at any time._** **_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._ _It’s Not Just a Team. It’s One BrightView._