At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Claims Manager is responsible for overseeing the day-to-day operations of workers' compensation and auto liability claims. A strategic thinker and self directed leader who can manage third party claims administrators, outside counsel and internal employees to ensure efficient handling and minimize claims costs.

Responsibilities:

Manage and supervise an external team of claims adjustersOversee the investigation and resolution of workers' compensation and auto liability claimsEnsure appropriate reserves are set and make decisions about when to aggressively defend and when to reach a settlementCollaborate with safety, human resources, fleet, and other functions to coordinate a unified approach to claims handling and risk managementEnsure timely and accurate processing of claimsAbility to demonstrate reduction in total cost of risk to finance partnersUse data analytics to identify loss drivers and implement risk management tools.Lead quarterly claim reviews with third party administratorsSupport return to work strategiesAttend mediation for significant claimsPoint of contact for business partners on claim related questionsDevelop and implement claims handling procedures and training materialsMonitor claims trends and identify areas for improvementNegotiate settlements with claimants and attorneysPrepare and present reports on claims activity and costsEnsure compliance with state and federal regulationsConduct regular training sessions

Qualifications & Skills:

Bachelor's degree in Business Administration, Risk Management, or a related field7+ years of experience in claims management, with a focus on workers' compensation and auto liabilityStrong knowledge of state and federal regulations related to claims handlingExcellent communication, negotiation, and problem-solving skillsProven leadership and team management abilitiesAbility to analyze data and identify trendsDetail oriented and organized.

Preferred Qualifications:

Professional certification in claims management (e.g., AIC, CPCU).Experience working in a large corporate environmentExperience working with an Enterprise Risk Management System

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Reasonably expected salary range: $91,100.00 - $121,400.00

Category: Risk Management