By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Claims Manager | Dedicated Account | Hybrid (Orange, CA)Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?
Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
OFFICE LOCATIONS
(ENTER IF ONSITE/HYBRID)
Other hybrid office locations as noted in posting.
PRIMARY PURPOSE OF THE ROLE: To manage the technical and operational functions within a dedicated client program; ensure consistent delivery of quality services; oversee staffing, training, and budget preparation; and manage profit and loss responsibilities.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
Oversees operational management for the assigned dedicated client, ensuring consistent service delivery and performance monitoring.Leads quality review processes, reporting monthly on both company and client standards.Develops and enforces policies and procedures to ensure compliance with best practices, state regulations, client service agreements, internal controls, and audit requirements.Establishes business plans with goals and objectives to strengthen the client partnership.Collaborates with Program Management to:Recommend cost-saving strategiesCommunicate regulatory updatesResolve client issuesMaintain frequent contact with key client personnelServe as liaison between company, clients, and partnersIdentifies and resolves internal issues with company representatives.Monitors performance metrics through management reports related to the dedicated client.Implements company personnel policies, ensuring alignment with staffing standards and training recommendations.Manages talent lifecycle including interviewing, hiring, and developing performance plans; conducts regular performance discussions.Provides leadership and support to foster engagement, motivation, and high performance across the team.QUALIFICATIONS
Education & Licensing: 8 years of related experience or equivalent combination of education and experience required to include 4 years claims management experience and 2 years supervisory experience.
High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.Licensing / Jurisdiction Knowledge: California workers compensation claim handling experience | SIP Certified
TAKING CARE OF YOU
Flexible work schedule. Referral incentive program. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $120,000-$130,000/yr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.