By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Claims Handler - Scottish Factors

Job Location: Glasgow, United Kingdom
Job Type: Permanent
Remuneration: Competitive salary based on skills, experience, and qualifications

Make a meaningful impact every day as a Claims Handler in Glasgow—where empathy, flexibility, and career growth come together in a supportive and inclusive team environment.

If you're someone who thrives on helping others and values a balanced lifestyle, this opportunity as a Claims Handler in Glasgow could be just what you're looking for. At Sedgwick, we’re seeking individuals with a keen eye for detail and a genuine passion for customer service to join our supportive and inclusive team. This role offers the chance to make a real difference in the lives of customers during challenging times, providing empathetic and personalised support throughout their claims journey.

As part of our Glasgow-based team, you’ll be responsible for managing building claims for our Property Factors clients. You’ll play a key role in guiding customers through the claims process, ensuring their experience is smooth, transparent, and compassionate. Whether it’s setting expectations, recording claim details accurately, or handling difficult conversations with empathy, your communication skills and proactive approach will be essential.

The skills you will have when you apply:

Customer service excellence – Demonstrated ability to deliver outstanding service in every customer interaction.

Attention to detail – Strong accuracy in recording claim information and managing documentation.

Empathy and communication – Ability to connect with customers, handle sensitive conversations, and show genuine understanding.

Professional phone manner – Friendly, clear, and confident communication over the phone.

Positive attitude – A proactive and solution-focused mindset when dealing with claims and customer concerns.

Team collaboration – Willingness to work closely with colleagues across departments and seek support when needed.

Claims process knowledge – Understanding of how to set expectations and guide customers through the claims journey.

Flexibility – Readiness to adapt working hours during surge periods to meet client service needs.

IT proficiency – Comfortable using claims management systems and digital tools to log and track information.

What we’ll give you for this role:

 Remuneration & more

Competitive salary taking into account skills, experience and qualifications

Fully funded company vehicle or cash in lieu allowance - Delete if N/A

A Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

 Health & support

Private healthcare plan (including pre-existing conditions)

Life assurance

Group Income Protection 

 Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

Employee assistance programme for employee wellbeing

Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. 

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.