Customer Service Representative – Claims (CSR Claims) Daytona Beach, FL & Troy, MI Call Center | Homeowner Claims | Loss Drafts Team Ready to level up your call center career? Our client is expanding their Call Center Loss Drafts Team, and we’re looking for confident, thick-skinned Customer Service Representatives who can handle high-level homeowner claims with professionalism and empathy. If you thrive in fast-paced environments, can stay cool under pressure , and aren’t afraid of tough conversations—this role is for you! Training & Schedule Training: + 8:30 AM – 5:00 PM | Monday–Friday + Fully on-site (training dates TBD) Rise Academy / Nesting Period: + Begins on TBD Hybrid Schedule Opportunity: + Eligible after 30 days of taking calls (January) + Hybrid begins February, if expectations are met + Must maintain: + ✅ 95% Quality + ✅ 85% Adherence + Hybrid is performance-based (attendance, quality & adherence matter!) ⏰ Post-Training Shifts (assigned by business needs): + 9:30 AM – 6:00 PM + 10:00 AM – 6:30 PM + Monday–Friday Pay + $18/hour – English + $19.50/hour – Bilingual (Spanish only ) About the Role You’ll handle homeowner insurance claims, acting as the key liaison between the homeowner, lender, and Proctor. Calls can range from quick updates to in-depth conversations (1–45 minutes). Many callers may be frustrated—your calm, professional approach makes all the difference. Expect 40–50 inbound calls per day, plus outbound follow-ups as needed. Key Responsibilities + Handle inbound & outbound calls related to existing homeowner claims + Navigate multiple systems to research and resolve issues + Manage escalated calls professionally + Document all interactions accurately in the claims system + Provide clear, accurate information to upset customers + Problem-solve and drive resolution every call MUST-HAVE Qualifications ✔️ 1–2 years Call Center experience (claims, insurance, or escalations preferred) ✔️ Thick skin & ability to handle difficult conversations ✔️ Strong customer service & communication skills ✔️ Windows PC proficiency (systems are not user-friendly) ✔️ Typing speed 35 WPM+ ✔️ Working cellphone (for dual authentication) ✔️ Reliable transportation ➕ NICE-TO-HAVE ✨ Insurance or mortgage experience ✨ Auto or other claims experience ✨ Medicaid/Medicare call center experience ❌ Disqualifiers Job hopping No prior call center experience Poor communication skills Top Skills Customer Service | Inbound Calls | Escalations | Claims | Insurance | Call Center | Bilingual Spanish Think you can handle the pressure and deliver top-tier service? Apply now and be part of a team where performance opens doors ✨ Job Type & Location This is a Contract to Hire position based out of Daytona Beach, FL. Pay and Benefits The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Daytona Beach,FL. Application Deadline This position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.