Role Purpose
The Claims and Customer Service Assistant is responsible to support claims adjusters/examiners while process claims and handle a variety of other administrative responsabilities for senior staff members to ensure accuracy and timely processing. 
Key Responsabilities
•    Receive, collect and organize all relevant documents to set up new claims, process mail, input notes/diary entry using the claims system in accordance with company policies and guidelines to provide timely service. 
•    Communicate with adjusters, claimants, the insured, and other relevant parties to ensure accurate registry of new claims.
•    Handle all telephone inquiries regarding claims and provide information as requested inlcuding explain the process of submitting a claim to a customer. 
•    Manage some administrative duties like scheduling meetings/travel and complete company resports as required. 
•    Process payments, as authorized.
•    Perform special projects and other related duties as assigned. 
 

Requierements 
•    Bachelor’s Degree in Business Administration, preferable.
•    Excellent communication, telephone and problem solving skills.
•    Demonstrate flexibility and adaptability to work in a fast moving and challenging environment. 
•    Proficiency in MS Office (Word, Excel and Power Point). 
•    Intermediate knowledge of the structure and content of the English and Spanish Language. 
Experience
•    One (1) to two (2) years business experience in claims and support functions in the insurance industry, preferable. 
•    Previous customer service experience.