Job Title: Claims Assistant
Job Description

The Claims Assistant is responsible for providing quality warranty registration and warranty claim handling of low to medium-complexity roofing claims from the first notice of loss through resolution/settlement and payment process. This role provides administrative support to the Claims Manager and Claims Specialist, and involves interaction via phone and e-mail with homeowners, roofers, distributors, and sales. Gathering information and reports for warranty claims from involved parties is essential. The position requires exceptional phone skills and the ability to handle difficult situations professionally. Interaction with customer service and accounting is also part of the job when processing payments and credits. Additionally, answering homeowner questions on technical issues and redirecting technical calls to the appropriate resource is required. Data entry and high attention to detail are crucial for this role.

ResponsibilitiesAdhere to company policies, including safety and use of personal protective equipment.Collaborate with Warranty Claims Manager to meet internal and external customer needs.Return improperly completed warranty claims forms for correction and/or completion.Review and validate incoming claims, warranty registration, and transfer information.Maintain records of all claims submitted, returned/rejected, or paid and their current status.Evaluate claims’ validity and apply terms of the applicable warranty or policy.Settle claims within authority directly with roofers, homeowners, and distributors.Review and process all warranty claims, tracking each claim until its final resolution.Process all warranty registrations in a timely manner.Contact appropriate parties regarding claims requiring special assistance.Establish and maintain positive relationships with sales representatives and roofing contractors and distributors.Use claims process information to collaborate with IT on process flow improvements.Work on improving claim closure time, creating process flows, and identifying major complexities causing delays.Conduct analysis and prepare claims reports for management in coordination with the director of quality.Essential SkillsStrong customer service skillsCapability of dealing with difficult situations and diverse peopleHigh attention to detailProficiency in Data EntryExperience with MS OfficeAdditional Skills & QualificationsExperience with Google Suite preferredExperience with CRMs preferredKnowledge of roofing is a plusAssociates Degree or higher highly preferredWork Environment

The position offers a 100% fully remote work environment after the initial setup day in the Portland office to receive laptop and equipment. Work hours are during the day shift, Monday through Friday, from 7am-4pm or 8am-5pm.

Job Type & Location

This is a Contract position based out of Portland, Oregon.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 8, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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