Job Description:

Essential Job Functions:

Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policiesWillingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given dayResponsible for the accurate handling and timely execution of any policy workedEnsure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by MetLife guidelinesReport any potential fraudulent, money laundering, or unethical requests that have been reviewedPerform other related duties as assigned or required dailyMust provide an elite customer service experience via letters or phone calls made internally or externallyContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Mandatory Qualifications:

High School Diploma completed2+ years of relevant life insurance death claims business experienceClaims processing experienceWorking knowledge of life insurance products and applicable policies, procedures, and guidelinesMicrosoft Office and MS Teams work experienceGreat typing and documenting skillsEmpathy, sensibility and high sense or touch are necessary for the type of support we provide to our customersInbound/outbound customer service experience and communication skills are requiredGreat ability to multitask between client´s applications and DXC systems

Preferred Qualifications

Bachelor’s Degree is preferredFINRA Series 6 is preferredInsurance call center experience is highly preferred (this position is not a call center)

Work Environment:

Remote – Laptop, Docking Station, Monitors, Headset will be providedSchedule: Monday – Friday 7:30am to 4pm EST would be preferredThis position is fully remote within the United States onlyAll applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.