Under the direction of the Repwest Insurance Company Claims Manager, the Claims Adjuster II investigates, evaluates, and resolves complex auto, rental truck, property, and general liability claims, including medium to high exposure bodily injury and litigated matters. This role requires knowledge of state Minimum Financial Responsibility (MFR) laws, rental truck contract provisions, supplemental coverage, and litigation handling. The position works closely with U-Haul Legal and outside counsel, reviewing and aggressively negotiating settlements with attorneys.
The adjuster performs a variety of duties requiring in-depth knowledge, specialized training, and experience related to risk evaluation, product offerings, and insurance investigation techniques. Responsibilities include conducting thorough investigations, making accurate liability determinations, and negotiating effectively while maintaining compliance with regulatory requirements and company standards.
Additional responsibilities may include managing overflow claim assignments from other teams and assisting with special projects as needed.
Qualifications:
3–5 years of claims adjusting experience (auto, commercial auto, GL preferred).
Strong analytical skills.
Excellent phone communication skills.
Basic computer skills with knowledge of Microsoft Word and Excel.
Strong knowledge of state MFR.
Experience with bodily injury and litigation claims.
Excellent investigative, analytical, and negotiation skills.
Valid adjuster license or ability to obtain within required timeframe.
Work Status:
Full-Time
This is a fully onsite position located at our corporate campus in Phoenix, AZ.
U-Haul/Repwest Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.