Date Posted:

2026-02-05

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

KEY RESPONSIBILITIES:

• Manage and resolve property damage, general liability, product liability, auto, and workers’ compensation claims from initial report through closure.

• Conduct thorough investigations including interviews, document review, and evidence collection.

• Analyze incident facts to determine coverage, liability, and exposure.

• Coordinate with third-party administrators, insurers, attorneys, and field personnel.

• Maintain detailed and accurate claim files in compliance with company requirements and regulatory standards including reserving.

• Prepare written summaries, status updates, and reporting dashboards for leadership.

• Track trends and contribute to root-cause analysis that drives risk reduction.

• Negotiate settlements within assigned authority levels to achieve cost-effective outcomes.

• Review invoices, legal bills, and documentation to ensure accuracy and alignment with Otis’s guidelines.

• Partner with Field Operations and Safety teams to understand incident drivers and support preventive actions.

• Support internal audits and compliance reviews.

• Communicate professionally with customers, claimants, attorneys, and insurers.

• Uphold Otis’s commitment to safety, fairness, and service excellence throughout the claims process.

TO BE SUCCESSFUL, YOU’LL NEED THE FOLLOWING:

MINIMUM QUALIFICATIONS

• Active Professional Claims Certification (6-20 All-Lines Adjuster License or equivalent).

• Bachelor’s degree or an equivalent combination of education and relevant experience.

• 5+ years of claims handling experience in general liability and/or auto lines.

• Demonstrated analytical, investigative, and negotiation skills.

• Working knowledge of applicable insurance regulations, policies, and industry best practices.

• Strong written and verbal communication skills.

• Proven ability to manage multiple claims and deadlines in a fast-paced environment.

PREFFERED QUALIFICATIONS

• 8+ years of progressive claims handling experience, including exposure to insurance, product liability, risk management, catastrophic loss, litigation support, or related areas.

• Experience supporting claims in construction, industrial equipment, manufacturing, or field service environments.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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