JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

  City Lead – Operations 

Job type                                        :  Full time  

Reporting Manager               :  India Operations Director  / Account Director

No of staff managed              :  200

 Job profile 

§  Qualification                             : Bachelor’s Degree / Master Degree  

Industry Type                            : FM Services, Hotels, Projects, 

Overall Experience               : 12 -14 years  

Industry Experience              : 10-12 years of relevant / equivalent experience 

Technical Skills                        : Building Services 

Generic Skills                           : Leadership, Communication, Vendor/people management, Strategies  

Behaviors                                    :  Team work, Learning attitude, Innovation mindset  

Job Aim: 

To take complete ownership for all client deliverables for all the facilities in the city. The person will be responsible to provide comprehensive facility management services, as per the contractual terms with a focus on continuous improvement for the respective facilities.  Will also be responsible to achieve financial and other  Key Performance Indicators ( KPIs) established by the Client. The City Lead must be a team player and work with other functions within JLL and also the client stakeholders to achieve outcomes.   

Competencies 

Interpersonal skills with a strong client focus. 

Team Leader with line management skills and the ability to delegate 

Client /Supplier relationship management 

Technical comprehension and experience with performance based service contracts and vendor management 

Knowledge of occupational safety requirements 

Strong budget management and financial analysis skills 

Excellent written and oral communication skills. 

Strong analytical skills. 

  Responsibilities 

 Operations delivery    

Overall service delivery of the region 

KPI / Compliance Scores and management 

Manage escalations with closure in a timely manner 

 People Management             

Ensure right expectation setting for the team, ability to maximise performance of the team.  

Training for the team  

Growth Plan for the team  

Employee assessment, identify shortcomings and plan development 

 Technology                                 

Ensure optimum utilization of all technology tools that are implemented from time to time.   

 Innovation/ Initiative             

Keep a track and updates on Energy savings project for the region. 

Focus / Thrust on improvements/ initiatives 

 Financial Acumen                   

Keep a track one Office services / R&M /Capex Budgets /work closure 

Understanding of the facility / City spend  

Track FM Operational Expenses 

 CRM/SRM                                    

Client/employee engagement, Leadership connects  

Service partner’s engagement 

 Vendor management                 

Vendor engagement /Identification and evaluation on larger aspects 

 Expansion/Go live                  

Overall planning / Cost proposal & approval Approval/transition/Go live 

Ensure/oversee closure on project snag 

 BCP /Risk management                     

Oversee, assess risk, plan and handle any BCP situation.  

 Certification/Internal Audit             

Ensure/oversee preparation end to end for all audits 

 Business Reviews     

Responsible for Quarterly Business Reviews 

Publish timely and relevant reports for client and senior management 

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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