Job Description The Citation Agent is responsible for managing and processing vehicle-related citations, toll violations, and parking tickets for leased vehicles. This role requires exceptional attention to detail, strong organizational skills, and the ability to work independently in a high-volume environment. The Citation Agent ensures accurate documentation, timely payment of citations, and proper billing to customers while maintaining compliance with municipal regulations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Attention to detail Strong analytical experience Computer Skills Phone work experience Citations Experience Auto Finance Experience