Short Description: * Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. Complete Description: * Responds to Tier 1-3 network support requests. * Communicates effectively with teammates and customers of varying levels of technical expertise. * Responds to all break/fix requests associated with network resources. * Designs extensions of and connections to the campus network. * Configures and deploys new/replacement network hardware and communications infrastructure. * Maintains up-to-date project and architecture documentation. * Maintains up-to-date inventory and maintenance records. * Monitors network resources for faults and traffic anomalies. * Resolves connection issues between users and resources. * Maintains detailed change history of network changes. * Supports ITS Field Maintenance with communications implementation and troubleshooting. * Supports team efforts to improve cybersecurity controls and defenses. * Supports team efforts for threat hunting and mitigation. * Manages time and resource constraints. Required Skills & Qualifications: Skills Required/Desired Amount Of Experience Cisco Routing and Switching Required 5 Years VLAN Management Required 5 Years Network Design Required 5 Years Access Control Lists Required 5 Years Subnetting Required 5 Years Routing Protocols (BGP, OSPF, etc) Required 5 Years Authentication (Radius, TACACS, etc) Required 5 Years Cisco FMC/Firepower Required 3 Years Network Monitoring Required 3 Years DNS/DHCP Required 3 Years Network Security Required 3 Years VPN & Remote Access Technologies Required 3 Years Wireless Technologies Nice to have 2 Years