Purpose of the job

Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from customers.

 

Key Responsibilities Manage the process of contacting debtors for payments/outstanding amounts on accounts. Send agreed and approved communication in standard formats (SMS, email letters) to serve as reminders final demands Manage the process of collections from order to legal action. Monitor and manage the transactional worklist. Ensure that the correct reconciliations are conducted Manage the process of staff accounts (includes master data, creating a debtors account and journaling, etc.) Ensure that non-trading debtors are accounted for. Manage the process with inter-company accounts. Point of Sales Collections – governing on-site procedures. Overdue greater than 60 days handed over to legal. Allocate payments received to open invoices. Allocate payments as per remittance received. Apply applicable discount as per term. Ensure that the correct process is followed in respect of claims on discounts, returns and bottles Manage the process whereby to investigate the validity of claim. Manage quality claims (glass in wine, open bottles) and step in where necessary. Ensure that off-setting of in-country expenses (marketing/advertising) is deducted from invoices Accurate maintenance of collections and customer master data Ensure that the correct price or quantity categories are used. Manage price discrepancies, deal disputes, etc. Collecting information for reports on the claims and disputes that have been submitted. Identify repayment opportunities for accounts in default. Repayment requests managed within a maximum 4-week period Longer than 4 weeks repayment referred to the legal controller. Handed over to legal when defaults on arrangement Maintain sound working relationship with stakeholders. Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals Keep minutes of stakeholder meetings Take responsibility for own development and contribute to team effectiveness. Develop effective manager and peer working relations. Take responsibility of own performance goals and personal growth. Manage your career (Objective setting Scorecard, PDP are in place). Drive own development to ensure knowledge and skills remain current.