Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
We are looking for skilled individuals for the Production Engineering Team (GPS IT department). The team is responsible for technical operations of global Payments Execution, Messaging Orchestration and Sanctions Investigation services. Based on Site Reliability Engineering disciplines, the work this team undertakes is in a mission critical environment across a breadth of technologies from vendor products to in-house developed micro services.
With ever increasing real-time demands of our customers our key business drivers are the availability of our platform and the stability of service.
As our CIB (Corporate and Institutional Banking) GPS (Global Payments Solutions) - Consultant Specialist you will:
Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Implement and coordinate of Target Operating Model (Automation, Toil reduction, Incident reduction, Service stability increase, Adoption modern technologies, Monitoring Alerting using AppDynamics)
Take on the Incident Commander role during an incident, which includes being responsible for owning the incident through to recovery
Take on the Liaison Officer role during an incident, responsible for providing reports and providing technical updates on Management Escalation Calls
Review, design and re-engineer processes with new technologies to improve performance
Designe and drive the implementation of service offerings, capability uplifts and process improvements
Implementation of the locally developed solutions, Support of the various testing activities related to the new implementations
Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
Provide technical expertise in finding root cause of major system problems, Maintaining distributed containerised platforms in production, Installation of new software releases provided by the vendor
For this role, HSBC targets a pay range between $112,100.00 and $168,200.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.