Background

Chubb has recently made strategic investments to reinforce the Chubb Life business through acquisition of Cigna and Huatai. The firm forecasts robust growth in new customer acquisition through the complimentary General Insurance business (COG), strong Digital Marketing and Telemarketing channels and wide set of digital partnerships in Asia to reinforce the existing Agency model. The different Chubb entities have made sporadic investments in digital solutions with limited inputs from Human Centered Design and enterprise Data Strategy. Resulting in a smorgasbord of stand-alone solutions. This offers a suboptimal experience for users, limits ability to leverage data and is not scalable. The business has recently embarked on a multi-year transformation agenda spanning the digital, data, operations, and channels to integrate and modernize the business with strong focus on driving better Customer Experience fueling top line growth. 

 

Position Overview

We are seeking a talented and experienced designer to join our team and play a key role in driving Human-Centered Design (HCD) practices, journey mapping, and supporting UX/UI design efforts. The ideal candidate will have a strong background in user research, design thinking, and creating intuitive, engaging digital experiences. This role requires a strategic thinker who can collaborate across teams to ensure our products and services meet the needs of our users while aligning with business goals.

 

Who you are

You are passionate about designing outstanding user experiences that address customer needs through a blend of user experience and creative design.You are responsible for delivering and executing the vision of user experience design and strategy.You thrive in creating intuitive solutions that enhance the design and usability of digital products.You enjoy collaborating with multi-disciplinary teams in an iterative process to deliver superior digital service execution.You are committed to continuous improvement for yourself, your team, and Chubb’s culture.

 

What you will do:

Human-Centered Design (HCD): Champion HCD principles across the organization, ensuring user needs are at the core of all design decisions. Facilitate workshops, design sprints, and collaborative sessions to foster a user-first mindset.Journey Mapping: Lead the creation of detailed customer journey maps to identify pain points, opportunities, and moments that matter. Use insights to inform design strategies and improve the end-to-end user experience.UX/UI Design: Design and deliver high-quality wireframes, prototypes, and user interfaces that are visually appealing, accessible, and aligned with brand guidelines. Collaborate with developers to ensure seamless implementation.User Research: Conduct user research through interviews, surveys, usability testing, and other methods to gather insights and validate design decisions. Translate findings into actionable recommendations.Collaboration: Work closely with cross-functional teams, including product managers, developers, and stakeholders, to align on project goals and deliverables.Continuous Improvement: Stay up-to-date with industry trends, tools, and best practices in HCD, UX/UI, and journey mapping. Share knowledge and contribute to the growth of the design team.

Skills and Experience:

Proven experience (8+ years) in UX/UI design, HCD, and journey mapping.Excellent communication and presentation skills, with the ability to articulate design decisions and advocate for the user.Strong portfolio showcasing user-centered design processes, journey maps, and impactful digital experiences.Experience with user research methods and usability testing.Strong problem-solving skills and the ability to think strategically and creatively.Familiarity with Agile methodologies and working in cross-functional teams.Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar.

 

Preferred Qualifications:

Experience in Insurance is advantageous.Familiarity with front-end development principles (HTML, CSS, JavaScript) is a bonus.Certification or training in HCD, design thinking, or related methodologies.