The HR Operations Associate is a member of HR Operations team responsible for Oracle HCM Onboarding and Offboarding journey support regionally. Partnering with HRBP’s, HR Shared Services team, and Payroll, the HR Operations Associate will be responsible for assessing and driving improvements for all HR Operations processes impacting Onboarding and Offboarding. In addition, the HR Operations Associate will provide Tier 2 escalation support for enquiries and requests coming through HR ServiceNow in Traditional Chinese language.   

Duties and Responsibilities 

Map, review, and document current HR Business Partner, HR Shared Services, and Payroll core Onboarding and Offboarding processes across all countries and legal entities.

Responsible for Oracle HCM Onboarding and Offboarding journey step modifications, partnering with local HR teams on requirements gathering and Global team to ensure changes are properly documented, tested, and released.

Support and resolve escalated enquiries and process requests related to Onboarding, Offboarding, and Tier 2 Traditional Chinese tickets as assigned.

Support enquiries and process requests in other areas of the end-to-end employee lifecycle as required.  This includes but not limited to talent acquisition administration, compensation, benefits administration, time & labor, absence, and overall employee data management.

Provide back-up support for other HR Operations team members including in the areas of Workforce Planning, Reporting & Analytics, and Payroll.

Skills and Experience

Experience in implementing HR systems and processes for multinational corporations.  Financial Services industry experience preferred.

Experience with HR information systems (preferably Oracle HCM)

Experience with service center technologies (preferably ServiceNow)

Proficiency with Microsoft Office Suite, Power BI, Power Automate.

Excellent communication skills, both verbal and written, including good command of written and spoken English, Traditional Chinese, and Mandarin

Superior organizational skills and able to manage multiple priorities effectively 

Strong interpersonal skills to work collaboratively with stakeholders cross-culturally and at different organizational levels

Detail oriented with strong problem-solving skills 

Customer focused mindset and positive learning attitude