Job Description

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Oversee daily operations of our signature Chinese dining establishment, Fan Guan, ensuring exceptional guest experiences that reflect Rosewood’s luxury standards and authentic cultural relevance. This role requires a dynamic leader who can manage all aspects of restaurant operations while maintaining the highest standards of service, quality, and profitability.
What you will do
Operations & Service•     Oversee daily restaurant operations including opening/closing procedures and compliance with health, safety, and hygiene regulations•     Monitor service flow during peak and off-peak periods, making real-time adjustments to optimize guest satisfaction•     Coordinate with culinary team to ensure menu execution meets quality and presentation standards•     Maintain restaurant ambiance, cleanliness, and overall guest environment

Guest Experience•     Deliver exceptional, personalized service that anticipates and exceeds guest expectations•     Build strong relationships with regular guests, understanding their preferences and special requirements•     Handle guest feedback, complaints, and special requests with professionalism and efficiency•     Ensure culturally relevant dining experiences that honor authentic Chinese culinary traditions

Team Leadership•     Lead, motivate, and develop a high-performing team of associates•     Conduct regular training sessions on service standards, menu knowledge, and cultural authenticity•     Manage staff scheduling, attendance, and performance evaluations•     Foster a positive work environment that encourages teamwork and professional growth

Financial Management•     Achieve revenue targets and profitability objectives through effective cost control and revenue optimization•     Monitor daily sales, covers, and average spend, implementing strategies to maximize performance•     Control food and beverage costs, minimizing waste and ensuring efficient inventory management•     Prepare and manage operational budgets, forecasts, and financial reports•     Implement upselling techniques and promotional activities to drive revenue

Collaboration•     Work closely with Director of F&B to align restaurant operations with overall F&B strategy•     Collaborate with culinary team on menu development, seasonal offerings, and special promotions•     Liaise with other departments including Events & Partnership, Academy Experience, and Sports Development & Education
What you should have

•     Minimum 5 years management experience in upscale Chinese restaurants or luxury hotel dining•     Strong understanding of authentic Chinese cuisine, service traditions, and cultural nuances•     Proven track record in fine dining operations with exceptional leadership abilities•     Solid business acumen with understanding of financial metrics and cost control•     Fluency in Cantonese and English (Mandarin is an advantage)