Child Welfare Investigative Monitoring Supervisor - Social Services Specialist V Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4994554) Apply  Child Welfare Investigative Monitoring Supervisor - Social Services Specialist V Salary $91,320.00 - $117,600.00 Annually Location Denver, CO Job Type Full Time Job Number IHA 04657 08/18/2025 Department Colorado Department of Human Services Division OCYF (Office of Children, Youth & Families) Opening Date 08/20/2025 Closing Date 9/7/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address Remote position 1575 Sherman St, Denver, CO 80203 FLSA Status Exempt; position is not eligible for overtime compensation. Department Contact Information amber.holcomb@state.co.us How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) Description of Job Please Note:This position will be a remote position, requiring frequent travel to licensed agencies and facilities throughout Colorado. Work hours may vary, such as evening hours, based on the individual needs of the licensed providers. Please note: These working arrangements are subject to change. The position is located in the Office of Children, Youth, and Families (OCYF), Division of Child Welfare (DCW), Provider Services Unit (PSU), and Provider Performance Unit. The Division of Child Welfare Services provides a range of leadership, management, and supervisor functions related to the delivery of public child welfare services to children, youth, and families. The Division is responsible for the ongoing implementation of child welfare services in Colorado and supervises county departments of human/social services in the administration of Child Welfare programs, and privately operated 24-hour care facilities licensed by the Division of Child Welfare. The Provider Services Unit (PSU) exists to license, monitor, supervise, train, and provide statewide oversight for privately operated 24-hour childcare facilities and agencies, including residential child care facilities (RCCF), qualified residential treatment programs (QRTP), secure residential treatment centers (SRTC), psychiatric residential treatment facilities (PRTF), homeless youth shelters (HYS), shelter care, specialized group facilities, homes and centers (SGF), child placement agencies (CPA), therapeutic foster care (CPA-THRFC), treatment foster care (TX-FH), adoption agencies (CPAAD), respite child care centers (RCCC), and day treatment facilities (DT) across the State of Colorado. The goals of the unit are to ensure the health, safety, and well-being of the children and youth served in those facilities. The work unit is responsible for comprehensive integrated (interagency) licensing and monitoring of the 24-hour childcare facilities, auditing and investigating reports/allegations involving licensing violations, determining facility or agency culpability, evaluating the integration of trauma-informed principles and practices, monitoring the quality of care, providing support and education, and ensuring the safety of children placed or receiving services with providers. Summary of Position: Supervises the Investigative Monitoring Team, which is responsible for supervising and monitoring all 24-hour facilities and agencies licensed by the Division of Child Welfare/ Provider Services Unit. The unit is responsible for ensuring the health, safety, and well-being of children and youth placed in out-of-home placement and treatment settings, more specifically, residential child care facilities, respite child care centers, day treatment facilities, homeless youth shelters, secure residential treatment centers, qualified child placement agencies, and specialized group facilities and foster home certifications under child placement agencies, that case manages traditional, treatment and therapeutic foster care, as well as domestic and international adoptions. This position and the monitoring team are responsible for the monitoring and enforcement of Volume 7 regulations and related statutes, specific to the license type, through investigations, such as Stage II, Complaint, Critical Incident Reporting, and Monitoring. Determines compliance through observations, interviews, reports, and corrective responses. Provides technical assistance and program improvement recommendations to agencies/facilities and works in collaboration with related stakeholders. Monitors to corrective actions, as deemed appropriate and based on investigations completed. This position is designated as remote and is 100% home-based. Supervision of Investigative Monitoring Specialists + This position meets individually with staff to problem-solve issues, discuss progress toward annual goals, and ensure that unit processes and program policy development objectives are being met. + Responsible for evaluating each staff member in accordance with the PMP processes established by the Department. + Ensures workplace equity and development for all staff. Reports to management when concerns on the unit arise, employee performance issues are evident, and solutions. + Conducts interim performance evaluations, when necessary, with unit staff and ensures that all corrective actions are enforced and regularly reviewed for progress. + Develops and revises standard operating procedures and desk manuals that outline the expectations of the team, in collaboration with management. + Examines investigative monitoring processes and regularly meets with other unit supervisors to ensure processes and practices of all specialists (licensing, monitoring, and PMO) are consistent and efficient. + Research processes within the Department or within systems that overlap with the unit in function by collecting information, assessing the impact to the work of the unit, and reporting to management. + Trains Monitoring staff on all duties associated with their position and on changing processes. + Gathers input and instruction from management and creates memorandums, emails, or policies to communicate operational information internally and externally. Reviews and assigns all caseload assignments, Stage II’s, Complaints, and other monitoring investigations/ visits to agencies and facilities. + Provides the final approval of all Reports of Inspections and provider responses, using Trails Mod/ Legacy, CLMA, and any other means to approve investigations before them being sent to scanning. + Regularly meets with the Provider Resource Specialist, who is responsible for reviewing the quality of all Critical Incident Reports submitted to the Department and assigning them to the respective Monitoring Specialist, to ensure that they know of all incidents rising to the level of concern or egregious incidents. + Serves as the backup to the Provider Resource Specialist, to review all critical incident reports in their absence. Ensure Compliance with Minimum Standards of Agencies, Facilities, and Provide Technical Assistance + Evaluate the minimum standards of programming, practices and policies, and compliance for licensed providers providing out-of-home care and day treatment facilities; specifically, conduct file reviews, ensure staff and care providers are supervised and trained according to their individual needs and the needs of the youth, assesses treatment planning, observes milieu, assesses quality of home study evaluations, assesses behavioral interventions utilized by facilities, examines financial documentation to ensure stability of agencies and facilities and that the needs of the youth are being met, and conducts interviews with staff, foster families, and youth to determine quality of care provided. Investigations + This position will carry a small caseload of consisting of licensed agencies and facilities, as well as supervise the Investigative Monitoring Specialists who also conduct agency and facility investigations. + Evaluate programs through the analysis of investigations to include Stage II’s, Complaints, Critical Incident Reports, and any other plausible investigation to ensure that the agency/ facility is in compliance with Volume 7 regulations and relative statutes. This includes the review of the agency's or facility’s policies and procedures, behavior management and discipline, staff qualifications, medication administration, and plans for educational, community, and recreational activities, treatment and services to be provided, and site compliance and quality via inspections and interviews. + Completes reports of inspection outlining any observed violations, and reviews to approve or deny the agency’s or the facility’s response and to ensure correction of violations. + Assists other Monitoring Specialists in completing investigations when going out with the team on visits to ensure consistency with all team members completing investigations. Stakeholder Involvement + This position will work closely with other teams within Placement Services for consistency and to offer the most appropriate and quality services to the providers, families, and youth served. + Participates in the development and implementation of integrated and consistent Monitoring protocols within the Division of Child Welfare as well as with other divisions and stakeholders, including the Administrative Review Division, Office of Behavioral Health, Division of Youth Services, and Colorado Department of Early Care and Learning. + Consult as necessary regarding these protocols with county departments of human services, and other government agencies including the Department of Public Health and Environment, the Department of Education, the Colorado Department of Public Safety, the Department of Regulatory Agencies, Health Care Policy and Finance, the Behavior Health Administration and the Office of Management Improvement. + Develops, tests, and refines review instruments in order to assure that child safety concerns are addressed. + Ensures that facility self-assessment tools are developed, treatment standards are detailed in rule, and integrated (interagency) processes are maintained and enhanced. + Provides technical consultation and assistance to all units and divisions responsible for out-of-home child placements to develop new rules, statutes, or to assist in the revision of rules in order to improve provider performance and to assure children’s health, safety, and well-being. Initiates Volume 7 rule revisions and updates to reflect current practice and statute changes, if necessary. + The position is relied on to be the expert opinion on how Volume 7 is interpreted and implemented by Investigative Monitoring Specialists and makes necessary recommendations for when Volume 7 rules need to be modified to reflect changes in evidence-based practices and research publications. Corrective Actions + Compiles and interprets data on patterns of provider deficiencies or gross incidents of non-compliance with Volume 7 in order to determine when adverse monitoring actions is warranted. + Makes recommendations to the Monitoring Manager when it is determined that the Department may need to take adverse action against a license. + Provides documentation and testimony in summary suspension situations and other adverse action cases. Issues expert opinions, as authorized by the Division of Child Welfare, on child protection and safety that occur within agencies and facilities in order to prompt further actions by other entities within the Department and in the provider community. + Advises management on action steps necessary to rectify ongoing concerns and violations at agency and when adverse action is indicated. Provides follow-up and increased on-site monitoring until provider deficiencies are resolved and abuse/neglect or other safety concerns are alleviated. Other duties as assigned to this position not specifically mentioned in the duty sections above. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications: + Eight (8) years of relevant experience in Social Work or related Human Service Field with investigative and supervisory skills Substitutions: + A combination of related education and/or relevant experience in Social Work or related Human Service Field with investigative and supervisory skills equal to eight (8) years. Preferred Qualifications + Related degrees + Relevant experience as a current or previous State of Colorado employee. + Supervisory experience, more preference for supervisory experience within the Child Welfare field + Demonstrates knowledge and application of Volume 7 licensing regulations and related statutes + Demonstrates ability to establish collaborative partnerships and effective working relationships with a variety of internal and external customers in Social Work or diverse public and private stakeholders + Demonstrates skills in completing an investigation, more preference for supervisory experience within the Child Welfare field + Demonstrates skills in interviewing children and adolescents, to include those with complex-traumatic backgrounds + Demonstrated skills with interpreting and enforcing regulations. + Outstanding skills and abilities in verbal and written communication, and report writing. Conditions of Employment + Must be willing to submit to a full background check. + Must possess a valid, Colorado driver's license. + This position currently works 100% percent remotely from home and will be required to use a personal vehicle for frequent travel to the CDHS office, assigned agencies/facilities, and other identified locations for the purpose of related primary job duties as assigned. + This position may be required to complete overnight travel and infrequent extended travel within the State of Colorado. + Auto insurance is also required. + Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination, or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. Supplemental Information How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply) The Assessment Process For additional recruiting questions, please contactamber.holcomb@state.co.us About Us: If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: + Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans + Medical and dental health plans + Employer supplemented Health Savings Account + Paid life insurance + Short- and long-term disability coverage + 11 paid holidays per year plus vacation and sick leave + BenefitHub state employee discount program + Employee Wellness program MotivateMe + Excellent work-life programs, such as flexible schedules, training, and more + Remote work arrangements for eligible positions *Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs . Our Values: We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans . Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~    Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support) The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position. 02 This position requires the incumbent to occasionally travel for county site visits, training, across the state, using personal transportation or a state vehicle, alone or with a group. As a condition of employment, are you willing to travel in order to fulfill the duties of this position? + Yes + No 03 If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience). 04 The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll-free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links. + This information is available to me and I have read this information. + I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.) 05 Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application. + Yes + No 06 Describe your experience interpreting and enforcing child welfare licensing regulations (such as Volume 7). How have you ensured facilities remained in compliance, and how did you respond when they did not? 07 This team handles critical incident investigations and complaint monitoring. How have you supervised or conducted investigations into serious incidents in residential or out-of-home care settings? What steps did you take to ensure thoroughness and fairness? 08 Tell us about your experience interviewing children or youth, particularly those with complex trauma backgrounds. How do you ensure interviews are trauma-informed, developmentally appropriate, and legally sound? 09 How have you managed and supported a team that deals with high-stakes, emotionally challenging work like investigations and monitoring in child welfare settings? How do you maintain team performance and morale? 10 This position requires working with a wide range of internal and external stakeholders. How do you ensure your written reports, technical assistance, and verbal communication are effective, especially when dealing with sensitive findings or required corrective actions? Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email