Essential Duties and Responsibilities:

- Provide oversight, direction, and supervision for the designated unit.

- Direct subordinate staff on workflow, encompassing customer service solutions, program operations, contract service level agreements, and work quality.

- Identify training needs and growth opportunities for team members.

- Develop schedules and delegate tasks to ensure optimal efficiency among subordinates.

- Address job performance concerns with subordinates, collaborating closely with the Human Resources department to resolve issues.

- Participate in subordinate work to enhance productivity and address challenging aspects of tasks.

- Evaluate subordinates' performance and recommend suitable personnel actions.

- Ensure compliance with company Wage & Hour policies, including facilitating rest and meal breaks for non-exempt employees.

- Adhere to all required company policies, procedures, and processes, including mandatory training.

- Make staffing decisions and oversee hiring processes in accordance with staffing requirements, collaborating with Human Resources on requisitions, candidate selection, and onboarding.

- Review completed work for accuracy, consistency, adherence to program policies, and procedural conformity.

- Fulfill other duties as assigned by management.

- Review team schedules and address any immediate personnel or operational issues at the start of the day.- Hold meetings or check-ins with team leads to discuss progress, challenges, and priorities.- Conduct interviews or coordinate hiring processes to fill open positions.- Manage payroll and review attendance or time-off requests.- Update and distribute SOPs to keep all staff aligned with current procedures.- Address disciplinary matters or performance concerns with fairness and in compliance with policy.- Monitor contract requirements and service levels, analyze performance metrics, and implement process improvements.- Communicate regularly with staff to provide support, answer questions, and maintain morale.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Minimum of one (1) year of supervisory experience and/or in a lead role.

- Must reside in or near Jefferson City, MO- Full-time availability from 8:00 AM to 5:00 PM, Monday through Friday- Willing and able to work onsite in Jefferson City, MO- Proficiency in Microsoft Office, including Excel, Required 


EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.