Essential Duties and Responsibilities:

- Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal systems.

- Establish and enforce child support orders.

- Conduct research to locate non-custodial parents.

- Research and review records to gather information vital to cases.

- Educate customers on the process and their options and respond to customer inquiries.

- Verify existing data on an automated child support system.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Must live in or near Kansas City, KS and be able to work onsite- Strong customer service skills with a professional and helpful demeanor- Excellent written and verbal communication skills- Ability to multitask and manage workload effectively- Proficient in using technology and navigating multiple systems simultaneously
#HumanServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.