Chief of Staff - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Global+

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description\nAbout the Client
Our client is a fast-growing e-commerce brand consolidator managing a portfolio of multi-channel consumer brands across Shopify, retail, and Amazon. They are operations-driven, data-informed, and customer-obsessed. The team moves quickly and values clear ownership, organization, and high-quality execution.

Why does this role exist?
This Chief of Staff role exists to serve as the right hand to a Brand Manager, ensuring day-to-day operations run smoothly so leadership can focus on high-level growth. You’ll track and push key initiatives over the finish line, coordinate schedules and priorities, and own projects and operations that keep the brand running. Your mission is to remove bottlenecks, proactively spot issues, and create reliable execution across logistics, admin, CX, and reporting.

The Impact you’ll makeOperations & Logistics Oversight\nManage 3PL relationships, track inventory, and oversee shipments\nMonitor order flow and operational SLAs; flag and resolve bottlenecks\nCoordinate cross-channel ops for Shopify/retail/Amazon where needed\n\n
Executive Support & Administration\n\nOwn the Brand Manager’s calendar; schedule and prepare meetings\nJoin calls and handle follow-up actions, notes, and coordination\nComplete supplier/admin docs: credit apps, engagement letters, CC and insurance forms\nAccounting & Inventory Operations\nAP follow-up with customers who have not paid on time\nCreate, manage, and revise POs for customers and 3PL; create and revise invoices\nPerform monthly inventory inputs and reconciliations\nProject Management, Information & Reporting\nTrack initiatives in Notion; manage timelines, owners, and blockers\nMaintain organized Google Drive and Notion with clear naming conventions and folders\nCompile accurate operational KPIs and provide regular reports to the Brand Manager\nCustomer Experience, Shopify & Creative\nManage Instagram comments/DMs; re-post tagged stories\nHandle product complaints; produce Product → Solution summaries and insights\nRun product surveys; collate data for product and CX improvements\nShip products via Shopify and support CX initiatives (including HLTV community efforts)\nCoordinate UGC and content creation (mockups, AI tools); update pamphlets, sell sheets, and track creative flow; conduct research for blog content\n

Skills, Knowledge and ExpertiseRequired:\n2+ years supporting e-commerce brands\n1+ year hands-on experience as a Shopify admin (orders/fulfillment/shipping)\nDemonstrated experience with 3PL coordination, inventory tracking, and shipments\nStrong proficiency with Google Workspace, Notion, and Slack; excellent English communication\nAbility to work M–F, 8am–5pm PST (40 hours/week)\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: Shopify admin, 3PL logistics coordination, PO/invoice creation, basic AP/collections follow-up, inventory inputs, Google Sheets/Drive organization, Notion project tracking, Instagram community management, content/UGC coordination (including AI tools)\nSoft skills: meticulous attention to detail, proactive problem-solving, strong ownership, clear written/verbal communication, prioritization, follow-through, and comfort with ambiguity\nYou should apply if… \nYou’re a proactive operator who anticipates needs and closes loops without being asked\nYou thrive on organizing complexity, moving projects forward, and keeping details buttoned up\nYou’re resourceful with incomplete information and communicate clearly when decisions are needed\nYou enjoy wearing multiple hats across operations, admin, CX, and content in a fast-moving environment\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\nMonday - Friday: 8:00 am - 5:00 pm (Pacific Time)\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits