LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.
A Chief Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
What will I be doing?
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise daily Concierge operationsSet Departmental objectives, work schedules, budgets, policies and proceduresMonitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local areaMaximise Sales revenues through up-selling and marketing programmesMonitor Guest satisfaction reports and implement actions to improve resultsMaintain good communication and working relationships with all hotel areasProject a professional manner with an emphasis on hospitality and Guest serviceAct in accordance with policies and procedures when working with front of house equipment and property management systemsAttend Front of House/Hotel meetings, as required
What are we looking for?
\n\nA Chief Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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\n\n\n\tA degree or diploma in Hotel Management or equivalent\n\tFront Office supervisory experience in the hotel, leisure or retail sector\n\tPossesss strong commercial awareness and Sales capabilities\n\tExcellent leadership skills, inter-personal and communication skills\n\tA passion for delivering exceptional levels of guest service\n\tExcellent grooming standards\n\n\n
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\n\n\tPrevious experience working in as a Concierge Supervisor or Head Concierge in a hotel environment\n\n\n\n\n
\nWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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