A Chief Concierge lead the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.

What will I be doing?

 

As a Chief Concierge, you will lead the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure the comprehensive training and consistent execution of all team operations in alignment with Forbes Travel Guide standards, fostering a culture of excellence and delivering exceptional guest experiencesSupervise daily Concierge operationsSet Departmental objectives, work schedules, budgets, policies and proceduresMonitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local areaMaximise Sales revenues through up-selling and marketing programmesMonitor Guest satisfaction reports and implement actions to improve resultsMaintain good communication and working relationships with all hotel areasProject a professional manner with an emphasis on hospitality and Guest serviceAct in accordance with policies and procedures when working with front of house equipment and property management systemsAttend Front of House/Hotel meetings, as required

What are we looking for?

 

Chief Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Solid experience in luxury hospitality, preferably with a proven track record in the implementation and oversight of Forbes Travel Guide standardsA degree or diploma in Hotel Management or equivalentFront Office supervisory experience in the hotel, leisure or retail sectorPossess strong commercial awareness and Sales capabilitiesExcellent leadership skills, inter-personal and communication skillsA passion for delivering exceptional levels of guest serviceExcellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience working as a Chief Concierge or Head Concierge in a hotel environment

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!