**Leadership and Managerial Duties** Support colleagues to ensure they work in compliance with established standards and expectations. Foster a positive working environment where teams can thrive by encouraging collaboration across departments and promoting a sense of unity. Promote teamwork and quality service through regular communication and coordination with other departments. Recommend or initiate HR-related actions as necessary. Cooperate, coordinate, and communicate effectively with Department Heads and other relevant inter-departmental personnel. Coordinate strategies to maintain and increase business volume, including advertising, sales promotions, partnerships, publicity, community relations, and special sales projects. Regularly review Public Relations activities to ensure strong visibility and awareness of the resort in both local and national media. Manage the development of new products and services. Oversee the creation and execution of new marketing strategies. Conduct market research to inform decision-making. Maintain effective communication with Regional Sales and Marketing personnel, ensuring the implementation of corporate initiatives. Collaborate with Human Resources on workforce planning and management needs. **Financial and Administrative Duties** Work with the Director of Finance on preparing and managing the department’s budget. Investigate potential markets by analyzing guest feedback and questionnaires. Review government statistics on visitor trends in the city. Analyze competitor sales and promotional efforts. Advise the General Manager on the most effective advertising strategies based on analysis of past campaigns and consultations with department heads and advertising agencies. Generate new and repeat business for the resort by maintaining strong relationships with airlines, travel agencies, commercial organizations, private clubs, and professional associations in the local and surrounding markets. Stay informed by studying various reference materials and industry publications. **Guest Experience Duties** Consistently deliver the Regent Brand and Service Signatures in daily operations. Enhance the resort’s reputation within the local community. Actively participate in community organizations, associations, memberships, and trade groups. Regularly review marketing personnel activity reports to ensure performance targets and sales objectives are being met. Review internal promotional materials for visual appeal and ensure alignment with brand standards. In collaboration with the Food & Beverage Department, organize and promote special projects aimed at increasing F&B sales within the community. These may include tournaments, galas, themed parties, and culinary events. Engage with external stakeholders, including clients, convention bureaus, local resort associations, government tourism offices, airlines, travel agents, tour operators, competitors, and other key community members. **Other Duties** Take responsibility for maintaining the safety and security of the property and participate in any hotel-related fire and life safety initiatives. Perform other ad hoc duties as assigned by management, particularly during urgent or unexpected situations requiring a collective effort. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.