**Additional Information** **Job Number** 25085005 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Melbourne%2C%20650%20Lonsdale%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **The Ritz-Carlton, Melbourne** is seeking a **passionate and visionary Chef de Cuisine – Banquet** to support the Executive Chef in leading all culinary operations, with a strong emphasis on the banquet department. This is an exceptional opportunity for a well-rounded, dynamic leader who thrives in high-volume environments while delivering bespoke, luxury culinary experiences across multiple outlets. This role is responsible for the quality, consistency, and execution of all banquets culinary operations. This hands-on leader oversees menu planning, purchasing, staffing, and production for weddings, conferences, social events, and VIP functions. Working closely with the Executive Chef, the role ensures exceptional guest experiences, drives team performance, controls operating costs, and maintains the highest food safety and sanitation standards. A key focus is the development and mentorship of the banquet kitchen team, upholding The Ritz-Carlton’s legacy of excellence in every detail. **CORE WORK ACTIVITIES** + Ensuring Culinary Standards and Responsibilities are Met for Restaurant + Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. + Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. + Maintains food preparation handling and correct storage standards. + Recognizes superior quality products, presentations and flavor. + Plans and manages food quantities and plating requirements for the restaurant. + Communications production needs to key personnel. + Assists in developing daily and seasonal menu items for the restaurant. + Ensures compliance with all applicable laws and regulations. + Follows proper handling and right temperature of all food products. + Estimates daily restaurant production needs. + Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. + Checks the quality of raw and cooked food products to ensure that standards are met. + Determines how food should be presented and creates decorative food displays. **Leading Kitchen Team** + Supervises and coordinates activities of cooks and workers engaged in food preparation. + Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. + Leads shift teams while personally preparing food items and executing requests based on required specifications. + Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. + Encourages and builds mutual trust, respect, and cooperation among team members. + Serving as a role model to demonstrate appropriate behaviors. + Ensuring and maintaining the productivity level of employees. + Ensures employees are cross-trained to support successful daily operations. + Ensures employees understand expectations and parameters. + Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. **Establishing and Maintaining Restaurant Kitchen Goals** + Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. + Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. + Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. + Effectively investigates, reports and follows-up on employee accidents. + Knows and implements company safety standards. **Ensuring Exceptional Customer Service** + Provides services that are above and beyond for customer satisfaction and retention. + Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. + Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. + Sets a positive example for guest relations. + Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. + Empowers employees to provide excellent customer service. + Handles guest problems and complaints. + Interacts with guests to obtain feedback on product quality and service levels. **Managing and Conducting Human Resource Activities** + Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. + Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. + Manages employee progressive discipline procedures. + Participates in the employee performance appraisal process, providing feedback as needed. + Uses all available on the job training tools for employees. + Assists as needed in the interviewing and hiring of employee team members with appropriate skills. **Our Benefits:** + Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends + Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month + Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group + Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program & MPerks + Opportunity to receive Employee Referral Incentives and get paid for working with your friends We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.