**Pilotage des abonnements** + Gestion des renouvellements et proposition d’offres complémentaires (upsell/cross-sell) + Suivi des abonnements pris en ligne et gestion des anomalies (paiements, erreurs techniques) + Gestion des NPAI et suivi des réclamations clients + Production et analyse des KPIs mensuels (nouveaux abonnés, taux de renouvellement, churn, etc.) + Mise à jour des templates, CGV et documentation commerciale + Coordination avec l’équipe commerciale pour optimiser les campagnes de fidélisation **Gestion du CRM** + Mission orientée data quality et marketing opérationnel + Segmentation et préparation de listes pour campagnes marketing (emailings, newsletters) + Contribution à l’amélioration continue du CRM (process, automatisations, reporting) **Gestion du site** + Suivi des commandes prises sur le site et coordination avec les équipes concernées + Participation à l’évolution du site (ergonomie, contenus, fonctionnalités) + Veille concurrentielle et benchmark sur les pratiques digitales du secteur + Collaboration avec l’équipe pour optimiser la visibilité en ligne + Mise en ligne et actualisation du magazine digital IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled