About the Role:
Join a dynamic Telecom Operations team as a Change Manager, responsible for safeguarding the stability and performance of complex telecom networks. You’ll lead Change Advisory Board (CAB) activities, manage end-to-end change processes across RAN, Core, Transmission, and IP networks, and ensure compliance with ITIL standards and Ericsson/customer governance.
Key Responsibilities:
•    Lead CAB/CCB Activities:
Organize and drive CAB meetings, assess change requests, and act as a key decision-maker for critical/emergency changes.
•    Impact & Risk Analysis:
Evaluate potential service disruptions (voice, data, IoT, 5G) and ensure KPI compliance (latency, call drop rate, etc.).
•    Process Compliance:
Ensure all changes follow SOPs, are tracked via ITSM tools (ServiceNow, Remedy), and meet audit and SLA standards.
•    Reporting & Automation:
Deliver accurate post-change reports and support automation through Excel VBA, Python, or BI tools.
•    Cross-Team Coordination:
Work with Field Ops, GNOC, MSIP, and multi-vendor teams (Ericsson, Nokia, Huawei, Cisco) for seamless change execution.
•    Security Compliance:
Align changes with ISO 27001/NIST guidelines and enforce access controls and logging.
Qualifications:
•    Education:
Bachelor’s in Electronics, Telecom, or Computer Engineering.
•    Experience:
4- 10 years in Telecom Ops or Change Management; OSS/BSS and NFV exposure is a plus.
•    Certifications:
ITIL Foundation (mandatory); CCNA/JNCIA/Ericsson training preferred.
•    Technical Skills:
Proficient in telecom architecture, protocols (IP, MPLS, SNMP), ticketing/reporting tools.
•    Soft Skills:
Strong communication (English/Hindi), stakeholder management, and decision-making under pressure.