About the Team

DashMart is part of the New Verticals division with Doordash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery.  Our goal as an Operational Support Team, is to build and scale new and innovative ways to delight our customers.

About the Role

DashMart is looking for a change-focused, technically fluent associate who excels in fast-paced operational environments. In this role, you will be a key member of the Central Ops Enablement team, bridging people, processes, and systems to ensure operational changes are designed for adoption and delivered with measurable success. You’ll bring empathy from having lived through change, strategic thinking from a project management lens, and technical expertise to optimize key tools like Jira.

You are excited about this opportunity because...

Reporting to the Sr. Associate, Change Management, you will partner with site-level teams, both in person and remotely, to ensure compliance with DashMart standards, drive standardization, and focus on operational excellence from both local and central operations perspectives. As a subject matter expert, you are responsible for diving into some of our toughest problems to understand what’s driving them and providing solutions. Key responsibilities include:

Design for Adoption. Apply proven change management frameworks (e.g., ADKAR) to shape initiatives from the field’s perspective, ensuring "what’s in it for me?" is clear for all audiences. Enable Change Delivery. Partner with PMO, Comms, and Learning teams to align milestones, prepare communications, and validate change readiness across DashMart sites. Leverage Technical Tools. Act as a Jira (or similar) power-user or admin, optimizing request flows, escalation pathways, and automated workflows to enhance operator experience. Report & Recommend. Interpret readiness data, adoption metrics, and ticket trends to identify risks, surface field feedback, and recommend process adjustments. Document with Precision. Draft and quality-check SOPs, playbooks, and other resources that standardize change delivery. Influence Without Authority. Facilitate alignment across cross-functional teams, tailoring messaging for leaders, frontline teams, and technical stakeholders. We're excited about you because… Bachelor’s degree preferred (or equivalent practical experience) Expert communication and interpersonal skills with the ability to build trust across levels Proven ability to maintain a high level of professional maturity in fast-paced environments 1–3 years of experience in change management, program support, or operational enablement Experience in a field-based or frontline role, providing empathy for operational realities Proficiency in Jira, Salesforce Service Cloud, or Zendesk, with hands-on experience in workflow design, ticket logic, and reporting Strong systems thinker who connects tools, teams, and processes to deliver scalable solutions Clear, adaptable communicator who can tailor messaging for technical, leadership, and frontline audiences Calm under pressure with a solutions-focused mindset in high-change, ambiguous environments

We expect this position to be filled by 10/26/2025.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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