About the Team DashMart is part of the New Verticals division with Doordash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. Our goal as an Operational Support Team, is to build and scale new and innovative ways to delight our customers. About the Role DashMart is looking for a change-focused, technically fluent associate who excels in fast-paced operational environments. In this role, you will be a key member of the Central Ops Enablement team, bridging people, processes, and systems to ensure operational changes are designed for adoption and delivered with measurable success. You’ll bring empathy from having lived through change, strategic thinking from a project management lens, and technical expertise to optimize key tools like Jira. You are excited about this opportunity because... Reporting to the Sr. Associate, Change Management, you will partner with site-level teams, both in person and remotely, to ensure compliance with DashMart standards, drive standardization, and focus on operational excellence from both local and central operations perspectives. As a subject matter expert, you are responsible for diving into some of our toughest problems to understand what’s driving them and providing solutions. Key responsibilities include: + Design for Adoption. Apply proven change management frameworks (e.g., ADKAR) to shape initiatives from the field’s perspective, ensuring "what’s in it for me?" is clear for all audiences. + Enable Change Delivery. Partner with PMO, Comms, and Learning teams to align milestones, prepare communications, and validate change readiness across DashMart sites. + Leverage Technical Tools. Act as a Jira (or similar) power-user or admin, optimizing request flows, escalation pathways, and automated workflows to enhance operator experience. + Report & Recommend. Interpret readiness data, adoption metrics, and ticket trends to identify risks, surface field feedback, and recommend process adjustments. + Document with Precision. Draft and quality-check SOPs, playbooks, and other resources that standardize change delivery. + Influence Without Authority. Facilitate alignment across cross-functional teams, tailoring messaging for leaders, frontline teams, and technical stakeholders. We're excited about you because… + Bachelor’s degree preferred (or equivalent practical experience) + Expert communication and interpersonal skills with the ability to build trust across levels + Proven ability to maintain a high level of professional maturity in fast-paced environments + 1–3 years of experience in change management, program support, or operational enablement + Experience in a field-based or frontline role, providing empathy for operational realities + Proficiency in Jira, Salesforce Service Cloud, or Zendesk, with hands-on experience in workflow design, ticket logic, and reporting + Strong systems thinker who connects tools, teams, and processes to deliver scalable solutions + Clear, adaptable communicator who can tailor messaging for technical, leadership, and frontline audiences + Calm under pressure with a solutions-focused mindset in high-change, ambiguous environments We expect this position to be filled by 10/26/2025. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144) Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) . See below for paid time off details: + For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. + For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $49,200 — $82,700 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.